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at the Crowne Plaza Bruges
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Oct 7th, 2020
I've stayed in this hotel a few times this year and the service seems to be getting from bad to worse. At the last minute changed from a room only booking to one with z breakfast for myself and 3 of my colleagues. On arrival we were told that a hot breakfast would only be available in the restaurant from 8am onwards. I explained that we leave at 7am for work. I was told a takeaway breakfasf bag would be supplied At 7.30am. The following day we picked up the breakfast which although not ideal was adequate. However, the following day no breakfast bag was prepared. It was now getting late and me and my team had to leave with a half hearted apology from the receptionist. I am deeply unhappy with the service received not even an explanation from the manager. I feel the service and standards expected has fallen and will not be staying at this substandard hotel again. TRIPADVISOR.COM USER
Jul 25th, 2020
Firstly I did not book this hotel, a friend did, although I am a Good Elite Member. We booked a junior suite, room 706. The toilet was separate from the bathroom, no problem. The toilet was by far the smallest room I have ever seen in a hotel. More like the ones you find inn a caravan Secondly, at night there was a constant running of water somewhere above us. Loudly. Not good. The hotel is fabulously situated, immaculately clean and is doing its best in difficult circumstances. But room 706? Forget it. Not what people expect in a junior suite. TRIPADVISOR.COM USER
Great location, smart hotel
Jul 10th, 2020
Had a very good stay in this perfectly located hotel. Right in the centre on a lovely square this is one of the best ihg hotels I have stayed in. Its has a very smart feel to the hotel and the service and menu/drinks choice is excellent. Highly recommended. TRIPADVISOR.COM USER
Good Location, Modern Hotel
Mar 4th, 2020
Stayed for nights for a city break with my partner. Selected the Crowne Plaza as I’m an IHG Spire member. Hotel is located in the heart of the old town, there is an underground carpark which is very handy, however headroom is 1.8m the ramp into the carpark is tight so be aware. Check in person was very friendly, we arrived early so the room wasn’t ready, no big deal as we took a few hours walking in the town. Our room was large and comfortable with a good view of the square. One downside is the separate toilet which is small and has no sink to wash hands. Bathroom was large with double basin and good bath/shower. The king sized bed was very comfortable. We didn’t eat in the hotel as there are plenty of places to eat within 5 mins walking distance. All in all a good hotel. TRIPADVISOR.COM USER
Another fantastic getaway
Feb 24th, 2020
A lovely modern hotel in a fairytale city. Location - walking distance to every important site (5/5) Cleanliness - Ship shape! (5/5) Staff - Wonderful! (5/5) Facilities - wanted for nothing! The mirror was perfect for my partner applying makeup, lovely waterfall shower and a bath big enough for two. Multiple tea and coffee facilities in the room, WiFi, multi national TV and in-room climate control (5/5) Ease of access - there is information EVERYWHERE, about room service, breakfast, bar, checkout - couldn’t have been simpler (5/5) I plan on using this hotel for every subsequent stay on Brugge, I can’t rate it highly enough. Thank you again for a lovely stay. P.S please thank Barbara on my behalf for helping me with checkout and arranging a taxi for the station. Please assure her that she needn’t worry and that her English is far better than my Flemish. TRIPADVISOR.COM USER
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