Crowne Plaza Cabana, Palo Alto

4290 El Camino Real | Palo Alto, CA 94306-4404  [SEE MAP]Palo Alto, CA  [SEE ADDRESS]
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Courtesy of Crowne Plaza Cabana, Palo Alto

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Guest Reviews

TripAdvisor Traveler Rating 3

Expected more for a business stay

Nov 8th, 2019

Stayed here for 3 nights for a business trip. Rooms were okay - dark & dated. Main areas were big, but also felt old and tired. Service in bar area was very slow (waited 15 mins and I eventually had to go ask for my drink). Ladies working in breakfast area were very nice. Centrally located. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great hotel for business

Oct 24th, 2019

I was here for business and it offers a very convenient location to get around Silicon valley. The hotel has a resort like feel and layout. The staff are very friendly. Room service exceeded expectations and was on time. The hotel is old but furnishings have been updated. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Steve - Wonder shuttle driver!

Sep 30th, 2019

I had two hours to kill and decided to visit Stanford University. Steve was my driver. Not only did he give me a drive to the university, he also went above and beyond by showing me the neighborhood and explaining the good and bad. Lastly, he picked me up after my visit at Stanford. It felt like I hired a seasoned tour guide. That was awesome! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Arrogant staff, deteriorating service

Sep 27th, 2019

I've encountered one of the most arrogant front desk staff at this hotel. Answer to every request is a 'No'. I am a platinum member, but my request to late check-out was refused. He said only spire members get late check-out. I was also denied water bottles by the same person which was atrocious in my opinion. He said, come to the reception and 'buy' from here. Come on, it is a not a motel! With $350 a night for a room, we expect at least some level of basic service. Saving grace, shuttle service attendants (Steve and another gentlemen) are very nice and friendly. You should have them teach others about humility and hospitality. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

LOVE LOVE LOVE

Sep 24th, 2019

This is a beautiful hotel with amazing staff in an amazing location. Elias has an amazing team on his hands and we couldn't be happier with our stay here. Love the happy-hour as well! Will definitely be coming back. TRIPADVISOR.COM USER 

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