Crowne Plaza Cleveland at Playhouse Square

1260 Euclid Ave | Cleveland, OH 44115-1837  [SEE MAP]Cleveland, OH  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Above & Beyond

Aug 8th, 2020

Thankful for Edwin P. at the Front Desk! Had a hard time looking for food/drink due to arriving late evening- He offered to provide food/drink on the house! Was welcomed, room was clean/tidy, and will recommend! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Renovated hotel in good location

Jul 30th, 2020

Good location right on the main street in the Playhouse Square and easy walking distance to downtown. Valet parking was I think $37, however if you are staying over the weekend, parking is free on meters on the surrounding streets from 6PM Friday till Monday morning. Room was renovated and we got upgraded to a family suite with bunk beds for kids that also had a separate playtable and a second TV. There was microwave and coffee machine in the room, however a fridge was missing for some reason, despite the fact that there was a cabinet designed for it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Rayne To Edwin

Jul 13th, 2020

I stayed at this hotel July 17,20 for my daughter third birthday. The pool was unfortunately closed I instantly felt sad. We called around other places but EDWIN the desk cashier was extremely patient understanding and helpful thee entire time. He definitely fixed the situation as best as anyone I’ve experienced with in 2020 he’s an amazing worker, reminds me of a super hero Thank you Edwin you made my whole month with your caring work ethic we will be back very soon!!!! Rayne Slaughter TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent team works here

Feb 28th, 2020

I have stayed at this hotel several times throughout 2019 and this year for business. I am a female and I feel extremely safe at this location. The staff is hands down amazing. I had a dry cleaning issue (not hotel’s fault) and Crystal went above and beyond to get my clothes back to me before my workday began. This team is so friendly. All of them. It makes it a little easier to be away from your own home when you’re treated like you’re home at a hotel and the evening crew and daytime crew both go out of their way to accommodate me. Earlier in the 2019 year I went to other hotels in the downtown area but have always come back to this hotel. The location is so convenient. The rooms are very clean, spacious, quiet and well stocked. I highly recommend this place. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nicely appointed hotel in a great location.

Feb 2nd, 2020

We booked the theater package which included the room, one appetizer and two specialty drinks. The price was very reasonable. The location was perfect for the theater district. Yes, parking was pricey, ($34/night) but for valet with unlimited in and out privileges, it was fine. The room was well appointed. The amenities were nice. Thank you for staying with the individually packaged soap, shampoo, conditioner and lotion. I know it's not considered environmentally correct, but I prefer it. The only negative is that the walls are not well insulated for sound. The people in the room next to us were having a conversation and we could hear them, not what they were saying, but you could hear them talking. We noticed on our way back from the play, that as we walked down the hall way to our room, you could hear conversations coming from the rooms all the way down the hall. Overall, we enjoyed our stay, and would consider staying here again in the future. TRIPADVISOR.COM USER 

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