Crowne Plaza Detroit Downtown Riverfront

2 Washington Blvd | Detroit, MI  [SEE MAP]Detroit, MI  [SEE ADDRESS]
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Courtesy of Crowne Plaza Detroit Downtown Riverfront

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at the Crowne Plaza Detroit Downtown Riverfront

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Guest Reviews

TripAdvisor Traveler Rating 3

Nice hotel, why only one elevator?

Jul 20th, 2019

Staff were very helpful and professional, however day of check out became quite stressful with only one working elevator for the public, and a joy-riding homeless person preventing timely leaving of the guests on the upper floors. No explanation was given when after 20 minutes I finally got to the lobby to check out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Concierge - TY -Provides great service

Jul 18th, 2019

Concierge Ty was a great help to me as he unloaded equipment for a meeting I was attending at the Crowne Plaza. Very Courteous! He provided me with cold bottle of water. He answered my questions. Courteous staff! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice staff!

Jul 18th, 2019

I recommend this hotel! Had kindness, sweetness and a lot of help from the reception, Joann, Lala, Chanda and LCC, when the airline I was flying with lost my bag. I was feeling super bad with the whole situation, it had nothing to do with the hotel but still they knew just what to do! Thank you, girls! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Customer Service!

Jul 16th, 2019

Joann at the front desk is the BEST! She not only demonstrated a strong sense of professionalism but some of the highest quality customer service that I have experienced. My husband recently just stayed here for a business trip. His 40th birthday landed on his last day here and unfortunately could not spend it with our family. I wanted to do something special for him since we couldn't celebrate him on the actual day. Joann took the time and care to make sure he felt celebrated and did everything possible to ensure it was executed perfectly. Even the rest of the staff knew about the surprise and various employees greeted him with birthday wishes the day of. Joann and her staff went above and beyond! Thank you again Joann! Even though my family and I couldn't be there to do something special with him, you and your staff did! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Respectful staff

Jul 15th, 2019

I attended a conference this month. The service was not bad, more than decent I would say. The whole staff was very respectful. From the valet attendants to the front office and the banquet staff. I happened to see my valet attendant Sadi working with the food team too later that day. The hotel might be understaffed but I'm not sure. He got me a vegetarian meal even though he didn't have too. I was just going to find a restaurant nearby. Overall my experience was ok. I didn't expect anything crazy as I was just there for business. TRIPADVISOR.COM USER 

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