Crowne Plaza Dulles Airport

2200 Centreville Rd | Herndon, VA 20170-4305  [SEE MAP]Herndon, VA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent service

Apr 2nd, 2020

I have been staying here for work for the last five nights. The management and staff could not be more helpful and polite. It is a very difficult time for the service industry and they were top notch. The restaurant that is attached, Houlihan’s is also spot on. Breakfast is hot and made to order. Friendly staff as well. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Overnighting Bolt Hole

Mar 27th, 2020

Booked in at no notice during our repatriation to UK as a consequence of the pandemic restrictions. Transport from Dulles Airport was by the Crowne Plaza shuttle bus which was still running on a 30 minute rotation 24/7 . Bus leaves the airport on the 15 and 45 minute for the 5 minute journey. Getting a room at no notice was clearly not a problem. Assigned a very spacious room on the 7th floor due membership status. Very acceptable. We were advised that all dining facilities were suspended. Breakfast was to be provided in the form of a picnic box. It was, and again very acceptable in the circumstances. Other venues near the hotel were providing take-out facilities only, which could be accessed bu Uberfood or similar. Chose not to use this type of portal mainly due to lack of experience with this type of supply full stop. If you are familiar with delivery food services, it clearly can be had at this hotel. We chose to use Skype to contact “Bar Louie” who responded immediately and provided us with two very acceptable take away meals in the circumstances. bar Louie is very convenient as it is the lot next door to the hotel, and it was possible to walk around and collect. 2 entrees purchased were a seared Salmon slice with salad, and another chicken and grains dish. Well boxed and bagged at a cost of $36. Venue has a web site with a photo menu of emergency menu. Late afternoon flight, and unfortunately unable to take advantage of late check out. This was not an issue as plenty of lounge facilities to hide away in. Only minor gripe concerns the hotel having to deal with a surge group checking in. Around 3 coach loads of Spring Break college students arrived all together around our departure time. Regrettably, the majority all seemed to have got off the busses and were trying to fill the entrance foyer. Did note someone trying to coral and order the throng. Hindsight being what it is, it would have been so much better if a member of management had insisted that they all stay on the busses until called and then take very small numbers into the reception for room assignment. Social distancing is clearly a concept that has yet to be embraced in this part of the world! Overall, this is a very clean well run hotel. Staff in reception were very friendly and helpful, particularly in these difficult times. The hotel provided a reliable and efficient transport service between the hotel and the airport. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Thank You!

Mar 26th, 2020

When I was a part of the Peace Corps Corona Evacuation and we were sent to this hotel. Unfortunately, there was a miscommunication and we were meant to have gone to another hotel. The manager made us feel safe, got us a car to the hotel, and even contacted the other hotel to let them know we were coming. He was so thoughtful and made this hectic experience much more manageable. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Tow night visit.

Jan 19th, 2020

I had made reservations so check-in went smooth, except for the nice upgrade to a suite since I was staying two nights and a member of their club. First floor with easy exit to the parking lot. Good free breakfast, Nice exercise room. I will stay there again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Clean, but in need of updates and friendlier staff

Jan 13th, 2020

Recently stayed as part of a group event. The front desk staff was condescending and almost bothered that they were forced to stop gossiping and check guests in. If I wasn't staying as part of an event, I would have left for the hotel across the street just based on the attitude and behavior of these staff. The property is a little run down in places and hallways throughout the building have different orders to them. The room door lock wouldn't allow the door to open and the hotel declined to offer a different room. It was repaired, but the front desk was put out by the inconvenience. My room also did not have the full toiletry kit offered to other guests in my group. The catering staff was very nice, but the food was disappointing, uninspired, and out of date. For a group of over 100, the kitchen thought it was reasonable to serve a buffet of personal size frozen pizzas reminiscent of elementary school cafeterias. The entire evening was meat-free (not by request) and the only protein on the buffet was the burnt cheese on the pizza. They did a soup and sandwich buffet for lunch one day and the cold cuts were low quality and previously frozen. The bed and pillows were comfortable when I went to bed, but the tremendous amount of light coming around the doors and the noisy HVAC system made it difficult to sleep. At the end of it all, the bed was comfortable but I wouldn't stay here again by choice. TRIPADVISOR.COM USER 

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