Crowne Plaza Dulles Airport

2200 Centreville Rd | Herndon, VA 20170-4305  [SEE MAP]Herndon, VA  [SEE ADDRESS]

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at the Crowne Plaza Dulles Airport

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Guest Reviews

TripAdvisor Traveler Rating 5

Good aftetall

Jul 14th, 2019

My husband sometimes works week-ends in Herndon, and we picked this hotel because it's less than a mile from his job site. My check-in was OK, pleasant staff, the night was great until next day at breakfast, when we were having breakfast we were asked for "Coupons" I didn't know what that meant as the server spoke very little English, she then brought the restaurant Manager who came over to our table with her arms crossed and said: What's the problem? I said there's no problem, I wad asked for a coupon, but I don't know what that is, she then said does your room come with breakfast? I DON'T KNOW!? I asked to speak to a Manager, she said I am the manager, I asked for a hotel manager, and she said that she's not above me. We walked to the front desk, and she pointed at a lady saying, you need to talk to her.. Her name was Imane, I explained to her the situation, she was very apologetic, listened to me all the way with no interruptions, I was very upset but maintained calm at the same time. She solved the issue right away, and made sure my husband and I left the hotel as happy as we were when we checked in. She handed me her business card for any future visits. I will sure contact her next time we're in town. I have only given the 5* because of her, otherwise, I wouldn't even consider coming back to this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

3 day 2 night stay

Jul 6th, 2019

So the parking situation is not good. We had to pray we would find a parking spot the 2 nights we were there. Price was average, room was average, but clean and I didn’t really experience any service or have any contact with the staff. When we arrived, there was a dirty dish in the hall way... it was still there on the third day when we left. I would probably lean toward staying somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wedding Reception

Jul 2nd, 2019

In 2011, I had my wedding reception and our honey moon at Crown Plaza Dulles. Everyone had a great time and enjoyed the food and service given. I recommend this place to family and friends; for a stay or for a party. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

excellent customer service

Jun 29th, 2019

i am working as a pilot in one of the airlines , base in IAD arrived to the reception to check inn 2 well dressed and well maintain their appearance well come me , were polite and professional Mr Samy begun to take cafe of me and handed me to Miss Lina , with positive attitude and smile took care of me and checked me in 2 min, before i left to my room , Lina emplaned me what and where in the hotel , and was very kind well done , made my wellcome remembered TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Unexpected help

Jun 29th, 2019

Firas was fantastic. His help converted my frustration over a cancelled flight to an unexpected relaxed hotel stay that was rejuvenating. Wow, sincere help at the Dulles Airport and Crown Plaza Hotel. Thank you Firas! I am happy to be among the appreciative people you help with grace. BTW, the food was good and the atmosphere calm and professional. recommend this hotel and will be back myself. TRIPADVISOR.COM USER 

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