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at the Crowne Plaza Fairfield
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Stolen items nightmare stay
Oct 20th, 2020
This is a Hilton hotel. I thought it would be a good choice. This hotel just reopened. I thought it would be very clean and safe. Was I wrong. First room I was in had no mirror...no remote for tv...and when I asked for these items as I was staying a full week I was told they would ask maintenance. I told desk clerk I would be in my room and call me one way or the other or we would buy the items I needed. I returned to the front desk and the guy had left for the night. He told noone my request. The second desk clerk was eating and chewing behind the desk. He wouldn't address my issue until he finished his food. Unbelievable. He had no mirror but a housekeeper brought a remote handed it to me no sanitizing tape it wasn't clean. This hotel didn't follow protocol for covid. There was only 1 elevator working in a huge hotel. No inspection signs and no social distancing markings in elevator. 5 people tried to get in at once. I got out. When I brought this to the attention of the GM he was sarcastic...rude...and made 8 excuses for the poor conditions from staff and elevator. I switched my room to a higher floor the next night. To make a long story short the maintenance people had the a c on not the heat and I was freezing. The top lock on my door was broken.the carpet looked like someone had gotten sick on it. Last but not least my 2 valuable diamond rings were stolen from my room. When I told the GM he said "this isn't the right hotel for you I can find you another place to stay" was that a joke? Of course I called the police. I made a report . I called Hilton corporate offices and made a complaint. I am leaving tomorrow and I doubt I will ever see my rings again. I didn't hear back from the hotel. I guess I will hire an attorney. I am writing all this to warn anyone looking to stay at this hotel to go elsewhere. Photo is carpet in my room TRIPADVISOR.COM USER
Great stay, large room and nice staff
May 13th, 2020
I stayed here for 4 nights on business. The staff was very friendly, greeting me every time I walked by. the king room that I had was large - it had a separate living area and bedroom. My room was clean and quiet. I will likely stay here again when in the area. TRIPADVISOR.COM USER
Wonderful, albeit brief stay
Apr 17th, 2020
I stayed here overnight while in town on business, and this hotel was wonderful. The staff were absolutely phenomenal, making me feel welcome and checking in when I'd reenter the hotel. My room was comfortable and clean, and the amenities, while standard (fridge, TV, etc.) were well-maintained. The decor is modern without being too impersonal, and the hotel is conveniently located near several activities, such as a mall and a movie theatre. TRIPADVISOR.COM USER
Mar 5th, 2020
My job put me and my coworkers at this hotel for training at there headquarters which was nearby. My room was very clean and the bed was very comfortable and the dinners at the hotel restaurant were very good. I would definitely recommend this hotel to anybody who needs to be in Fairfield for business TRIPADVISOR.COM USER
Mar 3rd, 2020
Felt welcomed and had a wonderful stay. The Front Desk Manager went above and beyond and the F&B staff were also very welcoming. Rooms were clean and spacious. I would come back again. Only complaint kids running in hall but when I called the front desk it was addressed so all was handled. TRIPADVISOR.COM USER
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