Crowne Plaza Hotel Chicago O'Hare

5440 N River Rd | Rosemont, IL 60018-5232  [SEE MAP]Rosemont, IL  [SEE ADDRESS]
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Courtesy of Crowne Plaza Hotel Chicago O'Hare

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Guest Reviews

Tripadvisor Traveler Rating 1

might go missing

Jul 30th, 2020

if you go missing they'll call the police on your family when they search fro you. amazing staff that loves to lie about not having camera access when you can just download it from a VCR. this isnt the 2000's, video recording isn't exclusive. would've taken 5 minutes to do too, but they didnt. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Reservation department scam

Jul 20th, 2020

I recently made a reservation for the Crowne Plaza in Chicago. The hotel sent me to their reservation department. I was transferred to Reservation Desk, a company that booked me for the wrong hotel and then kept my money. When Crowne Plaza says 72 hour cancellation policy, their reservation department has a different policy of no refunds. Be aware that Crowne Plaza knows of this problem and let's it go. I'm out $300. All hotels were closed due to Corona but I dont get my money back for the room. I'll never reserve a room at Crowne Plaza again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice hotel near the airport

Mar 21st, 2020

We missed our flight because of long lines coming through immigration and a health screening. Delta nicely put us up here. I think other airlines use this hotel for stranded passengers. So they get a big influx of customers at once. The desk staff handled it very efficiently and quickly. There was a nice restaurant on sight that we used for dinner and breakfast. We also used the nice store. The rooms were clean. We had a nice rest after 24 hours of travel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place to stay

Mar 8th, 2020

Great place to stay. Came for softball tourney at the Dome. Took 10 minutes walk from the hotel to the dome. Great location, great service and plenty to do. Great food.Took the train to Chicago on Saturday. Will stay here again on next trip TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice and Big Rooms but Service Level not so satisfying

Mar 7th, 2020

I have stayed in this hotel around 10 days back. Check in process was smooth and staff was friendly. My entire booking was prepaid with breakfast but still had to pay 50 USD towards refundable security deposit. Was told that this will be refunded within 3-5 days but it has been more than a week. I haven't got my deposit back nor the hotel is replying on twitter/email for last 2-3 days. Seems like these guys are too busy to address customer queries or maybe that security deposit was never refundable and I was lied while checking in. My friend stayed at Hilton during same day in the US and got his security deposit back within 1 hour of checkout and I'm just following up with these guys for last 7 days without any update from them. Brekafast quality was decent. Menu was same for my both days of stay. Staff at restaurant is not friendly at all and need to learn some hospitality etiquettes if they are part of a big group like IHG. TRIPADVISOR.COM USER 

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