Crowne Plaza Hotel Dallas Downtown

1015 Elm St | Dallas, TX 75202-3126  [SEE MAP]Dallas, TX  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3


Jul 18th, 2019

Decent location if you want to be walking distance to the sightseeing places such as JFK memorial and the tower. It is right in the centre of downtown though and can look a little dodgy if you walk in certain directions at night. Mostly by a few homeless people around but we never had a problem. Hotel was tidy and comfortable. Vibrant area such as Deep Ellum is about a 20 in walk or a few $ in an uber. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

West End

Jul 17th, 2019

Great location for the historical West End, rooftop pool is also a good thing during summer when it gets really hot.I thought this hotel was good value for the money and would recommend to stay here if you want a good location and don’t want to spend a lot TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Just not that Gr8! A serious disappointment!

Jul 17th, 2019

This place was mostly just a let down. I checked in on a Saturday night 🌙 I was told @ the front desk that there was a wet spot in the hallway in front of my room. I took the elevator up 2 my floor. I also noticed they were having a renovation done 2 the hotel & on my floor especially. Refer 2 the pic.s I posted. They were right. There was a wet spot on the floor in front of my hotel room. After entering my room I used the toilet. When I tried 2 wash my hands, but the water in the sink only came out in a trickle. Then shortly after that I noticed the toilet seemed weird. I didn’t use it the rest of the night 🌙 By the next day the sink & toilet seemed 2 b working fine & when I walked out of the room I noticed a heavy duty air blower in the hallway blowing on the wet spot. It seemed that by Monday morning ( day 3) the wet spot had dried. They removed the airblower. Then Wednesday morning ( day 5) I had just gotten outta bed when I got a knock on my door 🚪There were a couple maintenance/ construction workers. I opened the door as far as the chain would allow. They were asking if there was water overflowing in my hotel room. I told them there wasn’t. I wasn’t sho what they were talking about. But when I walked out an hour L8r I could feel how soaking wet it was on the floor in the hallway outside my hotel room door 🚪Also, having my floor under construction was a real drag! Also, there is a nice restaurant in the hotel. The only trouble is almost everytime I dined or drank there I would order something & they would b out of it. So, overall, it was a disappointment! If some1 wanted 2 take their chances on booking a room there I’d tell them 2 go 4 it. As long as they weren’t staying there during the renovation & didn’t get the same room I had it should b a better experience 4 them! The employees & staff were very kind & friendly as well. And the pool was nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Convenient for business travelers and couples

Jul 15th, 2019

My wife and I spent 4 nights in June at this hotel. We were impressed with friendly, courteous, helpful attitudes of all employees. The hotel is clean and comfortable. The breakfast was one of the best we have experienced. There good variety of and cold. We ate dinner at nearby restaurants. The shuttle took us to the restaurant and picked us up after we finished eating. This was a nice feature that made it possible for me not to have to drive after dark in areas that were I was not familiar. We have stayed at this Crowne Plaza on a numbers of occasions, and overall positive of the hotel keeps us returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good service

Jul 8th, 2019

I've yet to find a bad Crowne Plaza, and this is not one of them. The one-night stay was everything I had hoped for. I stayed in a double non-smoking room and the bed was quite comfortable. The bathroom is very nice and clean with normal amenities. The small refrigerator in the room is a plus.     TRIPADVISOR.COM USER 

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