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at the Crowne Plaza Hotel Greenville-I-385-Roper Mtn Rd
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Rooms dated , no repair service
Aug 3rd, 2020
Stayed here beginning of July 2020. Ended up leaving before my reservation was up and moved to a better hotel. Room was dated, black spots on carpet. I had expensive medication that needed to be refrigerated. They advertise that as an amenity. Refrigerator had not been cleaned from last person as red liquid stains in bottom. Refrigerator dial was broken so had to call a repairman to come and turn it on. He came with no mask and proceeded to lecture me about how these refrigerators don’t get that cold because they are enclosed in a cabinet and people need to understand that. I asked if it would get cold enough to store food in and he advised me not to. So what else would you use it for? My daughter called the home office as she is a preferred member and front desk told her that the refrigerator worked - it just wasn’t cold enough to satisfy me. Home office promised that manager would look into it the next day. At end of next day - no one looked into it so I went to front desk. Staff called maintenance and he was yelling so loud that I could hear him- telling her that the refrigerator worked fine. After several days of packing it in ice - I finally moved to another hotel. The next hotel actually had a sticker sealing door from last cleaning. Everything including tv remote had a cleaned sticker on it and refrigerator got cold!! TRIPADVISOR.COM USER
Awesome front desk and bartender
Mar 9th, 2020
Christina super sweet great customer service super great service!!! Sweet nice ! Super friendly Alicia welcomed us here with open arms great customer service felt welcomed super nice Kim. Great customer service welcomed us with open arms great customer service!! Super nice All 3 ladies are hard working and are great!!! These are some of the best girls to deal with make everything easy for travels!!! TRIPADVISOR.COM USER
Dated, dirty and overpriced
Feb 14th, 2020
Arrived to our room to find the curtain track dangling from the ceiling. Furniture was all scuffed up. Carpet with black specks and picks all in it. The room felt (and looked) old and dirty. Not sure if other rooms within the hotel are in better cosmetic condition, but ours needed to be completely gutted and updated! Given the price point of this room I expected much more! We have stayed in hotels in the Greenville area with lower rates that were MUCH nicer and modernized! Definitely a case of photos presented online being deceiving! TRIPADVISOR.COM USER
Great 3 night work trip
Feb 4th, 2020
This Crown Plaza is really modern and attractive. The lobby and restaurant bar area are beautiful. The rooms are clean, comfortable, and up to date. The best part is Erin in the lobby restaurant bar. She is a true professional, extremely personable, and does a fantastic job taking care of everyone. TRIPADVISOR.COM USER
Greater Greenville Rose Society
Jan 27th, 2020
We recently had our District Meeting which included multiple vendors, educators and followed up by a full sit down dinner. I cannot say enough positive about the hotel with special thanks to Kelly Cummings and her staff for their professionalism and help during our two day event. The attendees were very pleased the hotel amenities, the outstanding dinner prepared by Ruth Chris and the comfortable rooms. This is her second District Meeting convention at this hotel and it just gets better every time! TRIPADVISOR.COM USER
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