Crowne Plaza Hotel Houston near Reliant - Medical

8686 Kirby Drive | Houston, TX 77054-2804  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Close to Reliant

Dec 9th, 2019

Close to Reliant is the only redeeming quality of this hotel. For a more expensive hotel I expected more. The lobby is flat out beautiful, however the rooms are old and dated. It was spotless however with new mattresses. But the ac did not blow very cold and the drop square ceiling was not attractive. We did have a view of the stadium but it was hindered by the look of the top of the other buildings on the property This is where the age of this place shows. It’s pricey and they don’t take IHG points. We will not stay again. Also is $12 a day to park. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Where’s the staff

Dec 8th, 2019

I don’t even know where to begin but where is the staff? Only one person at the front desk when we checked in with a line behind us. Only 1 person at the bar and 2 servers for a 6:30-10:30 breakfast Buffett. The room was clean but not like thoroughly clean. It was muggy and AC felt like it was not cooling. Being IHG members, this hotel was not up to standards to what we expect. The breakfast was cold and food kept running out. Appeared they were not prepared for guests. This was the weekend of a Texan vs Bronco game. Will not return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Good location for NRG but disappointing

Dec 7th, 2019

Well the hotel has both a tower and a couple lower motel like units. Our room was in the old and I mean old and run down lower units 2nd floor. I didn't care for the room much when we first arrive on Thanksgiving so I asked if another in the tower was available but was told that they are booked. The location is good for NRG and the medical center area. The room was very run down, a spot for a fridge but there wasn't one. The water for showering was hot and cold. The balcony had a hole in the ceiling with what looked like mold or fuzz growing out of it. We were told that the restaurant was closed for construction on Friday morning but it was open on Saturday. The food was Ok not great but Ok for breakfast. The bar was not open except for game day sunday night and it was crazy in there with very few staff working it. There are a host of other comments but I don't want to go on. There was one front desk staff member that was super friendly and polite. This place is not on my recommend list. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Parking Fee at Hotel not advertised

Dec 3rd, 2019

Although check-in was quick for us, it wasn't for guest arriving the day of an event. I must have seen 50 people in line, and two clerks working. Although we checked in a day prior, we went for a day trip prior to the Special Event (football game) and upon returning were "FORCED" to pay $30 for parking, even through in the reservations, it states free parking. Gentleman at the date simply stated you should read the fine print! Guest services reps should bring this to the customers attention when checking in. No Fridge in rooms... When request, none were available. In todays hotels rated at 3+ stars, when is a Fridge not provided, nor a Safe Deposit Box in the room. Pillow tops mattress are terrible. May need to get rooms without and offer as an option for those that want them. Other than above room was clean and most the staff were courtious including the bar staff. Only on the special events day did everything change to the worse. Management needs to look at policies for guest especially with free parking and better check-in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

crowne plaza kirby rd

Nov 24th, 2019

What a dump!!!!!!!!!! Electrical outlets don't work, nasty cleaning; even the modeling, re-modeling is shotty work-unfinished. Wires hanging from phone, ceiling molding unfinished, toilets don't flush,air just kept blowing-even tho off, doors have gaps; I can't say enough bad about this place-worse than the worse of a Motel 6 TRIPADVISOR.COM USER 

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