Crowne Plaza Hotel Houston near Reliant - Medical

8686 Kirby Drive | Houston, TX 77054-2804  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Old and Outdated

Jun 10th, 2020

The norm - Polite staff, good location, gated parking, and the usual beds made, folded towels, body wash, lotion, hair dryer, coffee maker, and TV. The not so norm - Old, out dated, poor maintenance, and smells muggy. Uncomfortable bed and the mattress had a lean to it. The man at the front desk rode the elevator with us twice to help locate a room with decent A/C and he smelled of raw marijuana. The first elevator would stop at floors when nobody was present pushing a button. The second elevator was not operational. In two of the rooms we tried, the A/C would not blow hard or cold. The 3rd and final room was bearable. The bathroom shower was hot only unless you reduced pressure down to a light spray. The lobby bathroom stall door would open freely even when locked for privacy. The restaurant and bar were closed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Crown Plaza as an IHG brand falling short

Mar 18th, 2020

Hmmm, There was a reason my room was so reasonably priced compared to others....it is aging, and not gracefully. The service was good and the COVID19 response meal service for breakfast was excellent....but...the property is aging and either needs a major renovation or reconstruction. As a previous reviewer state, lobby is nice, but once you head off to your room...well, it is back to the 60s. I had a similar experience at the Crown Plaza in Heidelberg...dated... I am an InterContinental Ambassador/ IHG Platinum Elite...is it that hard to have water and other amenities in the room? Why do I have to ask? The gap between InterContinental and Holiday Inn has a noticeable gap that frankly, Crown Plaza appears to be dragging down the IHG image. come on, you can do much better. If you look at the back side of the building, above the sad park I snapped, it looks like the back side of a certain IHG property in Kyiv, Ukraine. Either paint it, upgrade it, or replace it. This is starting to look like a rust blotched DDG after a long deployment. You can do better. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Don't stay here!

Mar 7th, 2020

Absolutely awful! Reservation made and confirmed days before our anticipated arrival. When we got here, they attempted to charge us $30 for parking because an event at Reliant. After being berated by staff when we refused to pay additional for parking, our room was downgraded to a double bed for a romantic night with my husband. The room has a patient that overlooks Reliant but the door doesn't close all the way and is a giant wind tunnel. The toilet runs constantly, elevator malfunctions. This place screams roach motel! I requested a corporate number and was given the reservation number who couldn't assist me with anything except booking another room. Not happening! Don't waste your money here. Much nicer hotels elsewhere in Houston. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Don’t stay here

Mar 2nd, 2020

Check-in was horrible. I prepaid my room through the IHG app and still it took forever. Upon arriving at the room it was honestly quite clean. There was only one problem and that was it was so cold in there you could hang meat from the ceiling. Went to adjust the thermostat and with no luck. Contacted the front desk to tell them something is wrong with the thermostat. They didn’t even send anyone they just said it is either full A/C or full heat the thermostats don’t work. Day 2 beds were made and honestly they cleaned the room quite well. The downfall this day was the elevator was broken. You can tell they tried to renovate but did a horrible job. The proximity to NRG is why I booked this hotel. I would rather walk 10 miles then waste another night here at over 200 dollars a night! Overall it is a clean hotel but please look elsewhere as everything else is horrible! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Close to Reliant

Dec 9th, 2019

Close to Reliant is the only redeeming quality of this hotel. For a more expensive hotel I expected more. The lobby is flat out beautiful, however the rooms are old and dated. It was spotless however with new mattresses. But the ac did not blow very cold and the drop square ceiling was not attractive. We did have a view of the stadium but it was hindered by the look of the top of the other buildings on the property This is where the age of this place shows. It’s pricey and they don’t take IHG points. We will not stay again. Also is $12 a day to park. TRIPADVISOR.COM USER 

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