Crowne Plaza Hotel Madison

4402 E Washington Ave | Madison, WI 53704-3724  [SEE MAP]Madison, WI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Needs work

Jul 19th, 2019

The lobby of this hotel is its best feature. Unfortunately the rooms are mediocre at best, and need to be refreshed with paint and interior design. Every time I left the room, and tried to re-enter, my key card wouldn’t work. I got 5 keys from the front desk and while they were friendly and would apologize, management really needs to get this fixed. Your employees can only apologize so much for you. I’ve seen reviews going back a few years for this hotel that mention issues with the key card. Until this is fixed, I cannot stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Unfortunate Disturbance and Otherwise Okay

Jul 2nd, 2019

Last weekend, my wife and I stayed at this Crowne Plaza. It was not my first stay, but it might be my last. There was a violent disturbance in the room next to us - a man and woman shouting, running, banging against the wall. Police were called. This was during the afternoon. We left and when we returned, we asked at the front desk if it had been resolved. The front desk person lied to us and said everyone from the room was gone. After we returned to our room, I saw that one of the people was still there. There were no more disturbances, however. In addition to this, the air conditioning in the lobby/bar area was not working well, and the bartender was doing double-duty, tending the bar and having to leave to deliver room-service meals. She was very nice but needed some help. This hotel is in a very good location with a lot of restaurants and a mall across the street. I just had the feeling that it is trending downhill. I also left a very good tip for housekeeping and she left a note, but didn't replace the coffee and I had to go to the front desk for it. And the tub had a slow drain. It is little things like that, and the lobby air conditioning and lying to me about a violent situation being resolved that made me think it is time to find a new place the next time I visit Madison. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Restaurant

Jun 25th, 2019

CJ is the best bartender ever and makes great drinks. I travel a lot and have never met a bartender that is so good. Crowne Plaza is lucky to have CJ. Awesome. I only stay at crowne plaza in Madison because of the great service CJ provides at the bar. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Conference center space

Jun 25th, 2019

I utilized the conference center for a two-day training event and was very pleased with the amenities and service. All the staff were wonderful, the space was clean, appropriately set up per our contract, and several different staff checked in on my as I was setting up the training to make sure all of our needs were being met. I'd like to acknowledge specifically Tracy, who was food/beverage/service staff person. He was attentive, professional, and constantly checking in with me to make sure that we were happy with our stay. He is a top notch employee and expert in customer service. Thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Wth PL????

Jun 23rd, 2019

I got this hotel on an Express Deal 4* hotel deal on the popular website. No way in hell its a 4*. My wife’s quote was “ we’re getting out of here first thing in the morning “. Only positive was it was like being in a time machine back to 1987 when the room was first decorated. Lesson learned. On cheaper rooms I won’t be using that 3rd party site. Ill just read reviews. TRIPADVISOR.COM USER 

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