Crowne Plaza Hotel Virginia Beach-Town Center

4453 Bonney Rd | Virginia Beach, VA 23462-3815  [SEE MAP]Virginia Beach, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Worst hotel experience ever

Jun 28th, 2020

We recently stayed at this hotel and had the worst experience we have ever had at any hotel. We are frequent international travelers and even in poorer developing countries of the world we have not been treated like this. The only reason we are giving one star is because it is not possible to give negative ratings. For the entirety of our three day stay at this hotel, housekeeping never once came to our room despite our repeated discussions with the front desk. For three days there was no housekeeping service at all, the beds were not made, trash was not emptied, no clean towels were provided, no coffee or cup replacements, floors were not vacuumed – and all this was at a time when Corona Virus cleaning precautions should have in place . Simply no service at all. On one occasion the front desk told us to come down and get clean towels ourselves. Each day, when we returned to the room the money we had left on the bed as a tip for the housekeeping staff was still there. We were not able to use the safe deposit box because it required a key that was never provided. The toilet that was functional but needed repair was never repaired. Each day we brought these things to the attention of the front desk and we were assured they would be corrected. It never happened. When we left, all the front desk would do is say: “We are so sorry.” We were denied the opportunity to speak to a manager and they have never responded to any communication from us. We would have received better service at a Motel ^. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

This hotel has seen better days, but it is still very comfortable and affordable

Dec 6th, 2019

When you walk into the lobby of this place, you get the impression that it is a luxurious hotel. Everything is sparkling clean and new. It was decorated for Christmas, so I think that helped a bit too. Unfortunately, when we got to the room, we noticed that it is in need of an upgrade. While the room is huge and comfortable, you can see areas that need improvement (shades broken on the windows, paper peeling, etc). Still it was clean, and very comfortable. It was rather loud there next to the highway, and there was a radio station or DJ or something broadcasting over very loud speakers somewhere nearby. Very disturbing 1st thing in the morning. I wish the hotels would get consistent on how they handle their green initiatives. The first night, we hung our towels on the rails, but they were replaced. The second night we did the same and hooked their "green" sign on the door, so they didn't come in at all to freshen the room. Not sure what to do. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Interesting to say the least

Nov 19th, 2019

Booked two rooms through cancelon. About 2hrs away was informed one room was canceled due to the rate no longer being available. I then went online to try and book again and found the exact same rate on s different 3rd party site. Had to rebook there while not yet refunded for the original reservation. In both rooms the toilets were dis functioning and all I was given was a plunger towels and a trash bag for the overflowing toilet and nothing was done in regards to the toilet that would not flush at all. The staff offered us free breakfast for our inconvenience. Upon check out I was guaranteed a partial refund for the stay but have yet to hear anything from either 3rd party or the hotel with an expected refund amount. The best part was the beds were comfy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Well maintained.

Oct 21st, 2019

Being a single traveler, I felt totally safe which I find the utmost importance. Had to drive for breakfast as there isn't anything within walking distance. Room could use a good vacuuming as there were food crumbs around the dresser. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Oct 20th, 2019

Great location for our needs, clean, well appointed and very friendly and professional staff. Very good value, price was better by a good margin versus other competitors in the area! Would definitely book again for our next trip to Virginia Beach!!! TRIPADVISOR.COM USER 

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