Crowne Plaza Knoxville Downtown University

401 W Summit Hill Dr | Knoxville, TN 37902-1416  [SEE MAP]Knoxville, TN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great Stay Made it easy

Oct 26th, 2020

I booked my trip to Knoxville only 2 weeks before I went, Tennessee was also playing Alabama. Crown plaza was the only place that was available with good prices. The room was clean and the building itself was beautiful. The waitresses at the restaurant were AMAZING, super friendly and FAST!!! JoAnn and Courtney made checking in and out easy as could be. When I return to Knoxville I will be sure to stay at Crowne Plaza and recommend it to everyone! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Decent - but great price

Aug 22nd, 2020

This was our second visit to this hotel, but this time it was during the COVID-19 epidemic. Hand sanitizer dispensers were placed in the lobby but they didn't dispense enough. The room had a note on it that it was "electronically sanitized." I can only hope that it actually was. Check-in and -out was easy and the front desk staff were friendly. The bartender, Mandy, was friendly. The indoor pool, unfortunately, wasn't heated and was freezing. They have a Keurig coffee pot in the rooms that you fill up for each use. I despise Keurigs but was pleased to see Lavazza pods. Unfortunately, it sucked like all K-cups/pods. There was no coffee available in the lobby so I had to go to Coffee and Chocolate off Market Square for morning Java. There is also nowhere to sit outside if you want to smoke or wait for a ride.... Nothing terrible, nothing great. It's your typical Crown Plaza property. Great location and great price though. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic hotel and great hospitality.

Aug 17th, 2020

The hotel is very clean and welcoming. It is what you would expect from a hotel of this caliber. One individual by the name of Dexter was very helpful and took care of all my needs along with some helpful words of wisdom. He should be recognized for going out of his way to make the guests as comfortable as possible. I just wanted to bring this to someone’s attention that Dexter is an amazing piece added to a great team. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

right downtown

Jul 7th, 2020

Very nice hotel with spacious, quiet, and clean rooms. Extremely convenient with safe walking to the "strip" which had plenty of restaurants and bars (tho not all were open due to Covid). Able to check in 3 hours early with check in being fast and friendly. Hotel lobby was beautiful. Can find a single fault with this stay! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

15th anniversary

Jun 26th, 2020

this place was amazing! The location was fabulous, the room was great, the bed was comfy, & the staff were amazing! No complaints! We only stayed one night. It was our anniversary. Will stay again. Loved it! TRIPADVISOR.COM USER 

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