Crowne Plaza Lima

Avenida Benavides 300 | Lima, Lima 18  [SEE MAP]Lima, Lima  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent Attention

Nov 25th, 2020

We always stay here and the attention is great. This time my wife had a knee operation and the personnel were always looking out for her (helping her down the stairs, to the elevator) Kitchen/room service was delicious (recommend the quesadillas) Muy agradecido TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

In the heart of Lima

Mar 11th, 2020

Very professional and attentive staff all around. From check in to the valet everyone was at the top of their game. We were more than impressed with the overall performance and dedication the staff brings to the job they do. They also have excellent taxi driver on retainer that will give you a limousine experience in a taxi. We used the services of Josue Bautista to go to Lima’s airport. We’re so impressed by his service that we texted from the Amazon to require a pick up from the airport to the Crowne Plaza. Forgot my camera in the back seat... it was back ten minutes later!!! Beautiful spread for breakfast. Very tasty. Thank you Crowne Plaza Lima for the experience. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Great location, old fashion

Feb 22nd, 2020

The hotel is located in a very nice location , few minutes from the beach. The hotel is under renovation and it realy needs it very much. The staff is very kind and helpful. The breakfast is fine. After the completion of the renovation, it will propose a good value for the money. GL TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Relaxing stay

Feb 10th, 2020

The hotel is located in an upscale location called Miraflores. The distance from the airport is about half an hour. The hotel staff is very helpful and hospitable. The breakfast buffet has a limited variety. The room size is fairly large. For shopping , there are many shops close by and big departmental stores are very convenient. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Avoid this place

Dec 20th, 2019

The upper bar restaurant may as well close. Nobody staffs it even of a Friday night. One night I counted seven guys at the desk who could see from the lobby but nobody offers help (not my job). Nobody came to offer food or beverage, ever.. You literally have to go downstairs and find someone yourself. It is 7.50 pm on Friday now and I cannot get any food or drink (again).it has been 30-minutes. Room smelt of excrement for four straight days. Every single day was construction from 9 – 6. It was too loud to work many days. The AC in the room is literally the loudest thing you have ever heard, you cannot sleep with it on so be ready to sweat. Never seen a “5-star” hotel with the AC unit in the room and so loud. 2 pants, 5 shirts and laundry was $100. They lost one shirt as well and just argued me on it. When colleagues came to work (I got a suite for this reason) they would let my white US colleague in to the hotel and up to my room but not my Peruvian business partner. Every single time I had to come down and check him in and they took his ID and it was a 10-minute rude process. I checked in and asked if I dropped my laundry off when it would be ready. They said “first thing in the morning”. Then when I went to collect they said “in the evening.” That meant I had to go to a meeting in a T-Shirt. No apology or offer of a reduction in the ridiculous cost. Lights flash on and off during the night, you have to unscrew the bulbs. TRIPADVISOR.COM USER 

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