Crowne Plaza Little Rock

201 S Shackleford Rd | Little Rock, AR 72211-5724  [SEE MAP]Little Rock, AR  [SEE ADDRESS]
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Courtesy of Crowne Plaza Little Rock

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Guest Reviews

TripAdvisor Traveler Rating 2

Descent hotel. Horrible Housekeeping

Dec 8th, 2019

Hotel common areas were overall clean, staff mostly friendly, but housekeeping was considerably lacking during our 2 wk stay. We only get our room cleaned every 3 to 4 days during extended stays. This was a 2 week stay. We take the do not disturb sign off when we leave in the morning on the days we want the room cleaned. 1st time, wasn't cleaned. 2nd time, cleaned but trash not emptied, 3rd time was over a weekend, cleaned ok, 4th time, cleaned but bed not made. Bathtub was not cleaned the entire 2 wks and sheets not changed. Wife has a service dog and a weekend mgr told her that she needed to take the dog to the room when we were at the bar/restaurant or he would call the police. Must say the weekday bartender was very friendly as was the gentleman that put out the snacks. Won't stay at this property again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great one night stay

Nov 18th, 2019

From check in to check out everything was wonderful. The staff was friendly, the room was clean and comfortable, and the location was perfect. Free breakfast would have been nice, but they charge $14.95 for breakfast buffet. We will definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Customer Service Lacking

Oct 11th, 2019

My wife and I stayed here for a couple of nights during her fall break. The hotel is conveniently located to the interstate and lots of restaurants. The hotel room needs an updating, especially the bathroom with old tub, tile, etc. Our bathroom had no toilet paper holder. A roll was just laid on the counter where water could damage it. We only had one towel in the bathroom. It took two hours and two calls to get more. The next day, housekeeping didn’t come around until 4:55 pm. So we only did a towel exchange and our room wasn’t cleaned. The thing that concerns me the most is the fitness room. There are three treadmills and two of them have belts that slip. I reported it at the front desk the first morning. The next morning, I returned and the only good treadmill was in use, so I tried using the others. The belt still slips. Rather than risking a fall, I didn’t exercise. I again reported it to the front desk. I can understand if they can’t fix it in a 24 hour period, but why would they not put an out of order sign on it and unplug it? Raining outside so I can’t exercise before my 400 mile drive home. I’m very concerned someone could suffer a bad injury. Poor management here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ideal Location, Relaxing, comfortable stay at good price

Aug 22nd, 2019

Great price if using Points break. Was frustrated at first with the phone, lights, tv, toilet, shower not working but all worked out well in the end. Aaron, the manager handled my complaints professionally. So did Tamara the HR Manager. They quickly took care of the problems. At the breakfast buffet, Cook Joe was very friendly and eager to help. So was Juan. While the hotel badly needs a facelift, management is doing its best meanwhile to keep it running as best as they could. Kudos to all the above! Bed was very comfortable. Bathroom - tight. Otherwise a very relaxing stay made possible by the people in charge. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place with great service

Aug 6th, 2019

Immaculate room, wonderful comfortable bed. Everything about this place was way above average. It is a bit difficult to find......ample parking. Very good location with lots of resources nearby, restaurants, shops, major stores like While Foods. Strongly recommend! TRIPADVISOR.COM USER 

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