Crowne Plaza London - Docklands

Western Gateway | London, England E16 1AL  [SEE MAP]London, England  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great time in a great hotel

Jan 12th, 2020

We decided to celebrate our anniversay in this hotel.since we arrived we received a very warm welcome from staff.the ladies at the reception were super friendly, the room service guy was super helpful,the bartender was super cool and the breakfast waitresses and waiter were super smiley,kind and looked at all our desires.They all made our stay special!Thanks a million! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Wonderful visit

Jan 10th, 2020

Stayed here with a friend more a spa long weekend break. The rooms are nice, and clean. Breakfast has a great selection with non dairy milk out to take. You can request vegan sausages at breakfast too. I enjoyed using the steam and sauna. The staff are friendly and helpful, i would certainly recommend. My only thing was that we wanted to do facials or a massage but they no longer offer this which was a real bummer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good place to stay for Excel

Dec 30th, 2019

Clean and large rooms. Friendly staff. Not many options to eat out in the area. However central London is in easy reach with public transport. I have stayed often and will do again. Breakfast is great! Will stay again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

An up to date London Hotel with best pool/jacoozi

Dec 29th, 2019

If you want to stay in a nice hotel, with a nice pool, exercising rooms, and still possible to get city center with underground and DLR-train this is perfect for family’s who want quality family time and London Sightseeing in one holiday. Clean, nice staff, good beds. We had a nice stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Rating only redeemed by excellent Manager

Dec 19th, 2019

Hubby and I stayed for two nights as we were going to a concert at O2. We purposefully paid for bed and brekkie as we love a cooked brekkie without the cooking or washing up when we stay at a hotel. On the first morning there was no gluten free bread available. I was then told that the mushrooms, hash browns, sausages and beans weren’t gluten free either. Couldn’t believe a London hotel could be so short coming with basic foods that are easily and widely available as gluten free. However, Jarson (the manager) put his coat on and went out in the rain to two local shops to track down some GF bread for me. He then asked what I’d like for breakfast for the next day and arranged for it to be bought in and cooked - all gluten free - for me. That man went well above and beyond and I can’t praise him enough! Thank you Jarson. Otherwise the hotel is in a great location for O2 and the Emirates cable cars. The room was clean and spacious too. Much room for improvement on their gluten free offerings but otherwise a nice hotel. TRIPADVISOR.COM USER 

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