Crowne Plaza London - Docklands

Western Gateway | London, England E16 1AL  [SEE MAP]London, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

It served a purpose

Jul 16th, 2019

Stayed here for 1 night. Room was clean and well equipped and the bed was huge. Overnight parking was £18 which isnt too bad for its location. Breakfast was included and whilst nice, the cost of the overnight stay was expensive. There is a pool area and gym, but I am not sure if you have to pay extra to use these. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not recommended

Jul 12th, 2019

The area is very nice cozy the hotel is very near to Royal Victoria station, the staff are very friendly, I wasn't happy with daily room cleaning. The problem of all the hotels in the area the high tension electrical towers, so I will not recommend any hotel around. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stayed here for the 02

Jul 10th, 2019

My wife and I stayed here for one night as we where going to the 02 as a disabled person in a wheelchair it was very good the room was big as was the wet room very clean and tidy and one of the bigest beds I have seen and very comfy also staff were very halpful and nice would stay again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not worth the hype

Jul 8th, 2019

I would not say this is a 4 star hotel. I'm not one to usually review hotels especially badly - however I feel on this occasion there are a few things that should be addressed. I recently stayed at the hotel with some friends and was really looking forward to our stay. To begin with, the lifts were out of order. Of course this is not a major issue and can't be really be avoided. The service lift was working however the areas surrounding this were a bit unkempt (it kind of felt like the staircase you would use in a multistory car park). I was also lucky enough to be upgraded to a superior room and this just added more excitement to the trip. The description of the superior room is as follows: UK King sized bed Flat screen TV with on-demand movies and satellite channels Complimentary High-Speed Internet access... (this kept disconnecting) River View... (did have a river view, however this was overshadowed by the fact that the glass shelter roof just in front of the window was covered in dirt and bird mess) Air conditioning Hot drink making facilities Workspace with desk, lamp and electrical outlets Electrical Adapters Available Power Converters Available En-suite bathroom with bath & shower... (possibly one of the smallest bathrooms I have ever seen, we could just about close the door behind us as it was so cramped) Bathrobe... (no bath robes OR slippers in either of the 2 bedrooms we had booked - there were 4 of us in total. Baring in mind this is not only a 4 star crown plaza but also a spa hotel, this is a little shocking) Hairdryer Crowne Plaza Sleep Advantage program Direct-dial phone with voice mail Iron / Ironing Board There is also meant to be a newspaper delivered to the room, this was never offered nor delivered. Our bathroom also had some strange stains around the sink area. However, although I have made these comments I did only pay for a standard room yet if we were being upgraded to superiors it would have been nice to have the superior experience with this. Nevertheless, I am grateful that we were upgraded and do thank the hotel staff for doing this without being asked. Before even getting to the room, all 4 of our keys (2 for each room) were not working. We then had to take 4 flights of stairs as the lift was extremely busy being the only lift in service and get them re-set. When we walked back up the 4 flights of stairs, 2 of the 4 keys were not working again. I'd like to add that no I did not have the keys near my phone. We then headed down to the pool area/spa area. To begin with I asked if we could get some robes to which the spa receptionist answered "no we don't do robes here." there was no "however, you can get a robe from here." When I asked where we could get them she just responded with they should be in your room - which of course, we did not receive. I also find it a little odd that the spa doesn't have robes as this wasn't just for hotel residents (where are they supposed to get their robes from if they don't have a room or pleasure of asking the reception team?) She then told us we had to type the code into the keypad to access the spa - she repeatedly gave us the wrong code and then remembered her colleague had changed it. The pool itself was very bog standard - the editor of the photo on the websites has done a very good job of making it look fancier than it is. The pool water was murky and floor had a hard rubber non slip surface which really hurt your feet. The jacuzzi was tiny and just about fit 4 people in - even with 4 people we were all touching. The steam room was pitch black and didn't make me feel relaxed at all. Upon leaving the spa, some more spa staff members had joined the reception area and for some strange reason were laughing at myself and my friend. When my friend asked them if everything was alright due to confusion they told us the lift wasn't working. We had no intention of using the lift and had actually walked straight past it. In my opinion they had been caught out laughing at us and had to quickly think of an excuse to speak to us about something. When dinner came around, we had a table booked in the hotel bar and restaurant a few weeks in advance. When we got to the restaurant, we were the only people there. Not one other person was in attendance. We were thankfully quickly seated and our drink order was taken (a glass of tap water, a bottle of cider, a rum and pepsi and 2 porn star martinis) - these took 45 minutes to arrive. Our starter actually came out before our drinks. My partner politely told the waitress and they came out shortly after this. I would understand if the restaurant and bar were busy but neither were. The drinks were hardly exceptionally fancy or difficult to make either. We were going to order dessert but after being waiting for about an hour and a half for 2 courses (5 dishes between the 4 of us in total) we decided to go elsewhere. Then onto breakfast - this was £20. I suppose this is a reasonably priced breakfast for a hotel, however I have enjoyed much better breakfasts at other hotels for just over half the price. The buffet was full English and a continental breakfast. But this was literally it. There was nothing special or remarkable about it and it most certainly was not worth £20PP. As I say, I don't usually comment on the standard of hotels but I really wasn't impressed with this hotel. I checked the rates during my stay and a standard room sometimes sells at over £400 for the night - I cannot fathom this. There are 5 star hotels in London which are sold at half this price and offer a remarkable service. I cannot fault the staff, they were all very friendly but I cannot say the service was outstanding. Regrettably, I wouldn't recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean but Unsafe Bathtub

Jul 3rd, 2019

The Hotel is clean and safe. Rooms are big, comfortable bed and air condition worked just fine. Breakfast was okay as well. Location fine for my business purposes. The shower, which is a bathtub and not a walk-in shower, was very slippery and had no holder to get in and out of the bathtub safely. Really dangerous in my opinion. I informed the staff but they seemed not really to care. All they said, all rooms are the same... TRIPADVISOR.COM USER 

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