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at the Crowne Plaza Manchester Airport
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Half service full price
Jul 19th, 2020
Understanding restrictions since re opening I was very disappointed in paying 3 nights for a room with no change of towels, no replenishment of bathroom/shower items and refreshments during my stay. Emptied my own bin, bought my own tea/milk etc and re used damp towels. Staff were very friendly when you could locate them as minimum. The paperwork about covid restrictions and website never disclosed no cleaning etc and if if known I would have chosen different. I have tried to contact customer services but no response. Always used Crown Plaza so understandably confused why for such a premium price i received less than standard of the expectations TRIPADVISOR.COM USER
Jun 14th, 2020
Lovely, spacious, clean rooms. Easy to get to from the airport and the bus station. All staff were friendly and helpful, especially the reception staff who after a couple of difficulties. A genuinely wonderful place to stay, can't wait to return! TRIPADVISOR.COM USER
The adventure starts here!
May 26th, 2020
When I arrive at the hotel, I can't help but think, "The adventure starts here!" :) I have stayed here several times (both alone and with friends), and it's a nice way to start a much-needed holiday. The rooms are clean, the beds are comfy, and despite the hotel being very close to the airport and the motorway, I've always managed to get a very good night's sleep. The shuttle service is very efficient. I don't normally have to wait very long for the next minibus to arrive, and always get to the terminal in plenty of time. The hotel staff are very helpful and polite, and I've always been happy with the service at the reception, in the bar, and in Sampans. I look forward to staying here again! TRIPADVISOR.COM USER
Good location & comfortable.
May 4th, 2020
Single night here before a long-haul flight. Great value upgrade to club room, use of club lounge and breakfast package. Made a comfortable evening and night even better. Bar and restaurant area with good service. Food good quality. Hotel lacks much in the way of personality, but that's probably true of most airport hotels. TRIPADVISOR.COM USER
Bankrupt me by taking thousands from my bank account
Apr 18th, 2020
I had to cancel my room and asked for a refund. MISTAKE NUMBER 1 I was sent a refund but instead of the £90.25 I was sent £9025 I contacted them on the 9th in order to pay the money back minus my £90.25 Yesterday I received an email with their bank details do I sent £8934.75 back to them. MISTAKE NUMBER 2 They took another £8934.75 again today from my bank account leaving me several thousand pounds overdrawn and unable to pay my mortgage and other bills. They will not return my emails. MISTAKE NUMBERS 3 and 4 I called them twice today and spoke to staff who hung up on me on both occasions even though my call was calm and I was trying to explain what had happened. I now not only don’t have any money but am several thousand pounds overdrawn. My bank have been made aware but say I need to keep trying to contact The hotel before they can raise a case for me. TRIPADVISOR.COM USER
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