Crowne Plaza Memphis Downtown Hotel

300 N 2nd St | Memphis, TN 38105-2614  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

So Bad — we couldn’t stay there

Oct 22nd, 2020

Arrive at 9:30 pm after driving 12 hours. Was given a room on the 10th floor. Went up to our room, thought we heard noise in the room but tried our key anyways and it open only to find guests in the room. We dragged our luggage back down to the front desk and explained what had happened . Front desk staff only explained that housekeeping showed that the room should be empty. She then checked us into a different room on the 10th floor and gave us new keys. So we went back to the elevator and up to the 10th floor. Same thing we heard noises outside this new room, this time we knocked and found there were guests in this room too. They had us try our key which open their room which obvious they were not happy about either . At this point we just went back to the front desk and ask them to cancel our reservations. We said if we had stayed there we would have been afraid that someone would have a key and try to walk in on us in the middle of night as we unknowingly did to others. Also during this time of the COVID pandemic I have no assurance that they are keeping track of what rooms they have or haven’t cleaned if they can’t even tell which rooms still have guests in them. Hallways also smelled liked smoke and was disgusting dirty. Ended up finding a different very nice hotel in the same area that about $20 less a night and also didn’t charge for parking . If we had stayed at the Crowne Plaza , there was a $22 parking fee to park in an area with both gates open so definitely wasn’t a fee for secure parking . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointed in Crown Plaza

Oct 13th, 2020

We stayed for one night only and were disappointed in the quality of the room. The bathroom was small. The room was in Rough shape. The cabinet door would not shut where the refrigerator was stored. The lamp shade was damaged. For the money it was not worth it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

NOT Covid-19 or even NON-Covid 19 Hygiene and sanitary standards whatsoever.

Oct 1st, 2020

We arrived late at night after 12h drive so we were exhausted and didn’t pay attention to the room, only noticed the bed dirty headboard But was too tired to request a new room. The next am when we stood on the floor, we felt crumbs, saw new clothing plastic tags, and olive’s pits on the floor which indicated the room had clearly not been vacuumed; we had not eaten or used anything other than jump into bed right away; hanging behind the bathroom door was a dirty damp towel stained with body fluids, a small blood stain in one of the two tiny pillows given to us for a king size bed that had only sheets despite the temps being in the 60f*s, the coffee maker was stained but new towels, toiletries, and the usual folded toilet paper seemed to indicate the room was “prepared” for new guests. This is ALL during the pandemic Covid-19 where the standards in cleaness and sanitation should be upmost, this room wasn’t even wiped in the headboard in the bed, absolutely disgusting, dangerous and irresponsible... I payed ~ $100 USD for a night, so I wasn’t expecting 5 star hotel standards of course, but this was basic sanitary and hygiene expectations. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Vacation

Sep 9th, 2020

To start, this hotel falsely advertise that they had breakfast included . Once I arrived I stayed in room 923. The entire time the staff never once Colleen the hallway pieces of trash accumulated during the stay. The room had a problem with the lock, I had to have it reprogrammed every day. The phone, when I tried to call down, didn’t work either. As you can see in the bathroom there was black mold on the ceiling. I stayed the entire Labor Day weekend in this really gross place.I would’ve checked out but I have nonrefundable stay there I wouldn’t mind paying rack rate for any other place but there was no way I was going to pay that and double.j. I do not recommend it to anyone if you can, stay at the Hyatt rather than this dump. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great hot

Jul 1st, 2020

Stayed 2 nights while on Cosmos tour. Great room. Shame the pool wasn't open as it was October. 5 minutes walk to tram to downtown area so very convenient. Tram very cheap. Very comfortable bed. Would stay again. TRIPADVISOR.COM USER 

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