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at the Crowne Plaza Monroe South Brunswick
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Wait for the renovations
Oct 17th, 2019
We stayed at this hotel for one night. Upon checkout, we reported some of the issues that we noticed. The hotel is going to be closing and undergoing renovations according to the front desk attendant. That is great news! The hotel is very outdated, a door was missing across the hall from us and just leaning up against the opening to that room, water was on the floor in the elevator, there are a lot of water stains on ceilings, a big hole in the wall behind the TV in the lobby, in our room the crown molding was quite a bit crooked and had looked like there had maybe been an earthquake there is one point. It was a one or two star experience. Being we were there for one night, and we didn't get there until late, we just dealt with it to get some sleep. But that was another issue. The headboard hit the wall anytime we turned over or moved in the bed. Hard to sleep when you have a loud bed. We'd be interested in trying this hotel again after renovations are completed if reviews are more positive. Hopefully the new owners will take better care of the property than the previous owner did. It looks like it has been in terrible condition for a long time. TRIPADVISOR.COM USER
You get what you pay for
Oct 11th, 2019
The property has severely declined over the last few years. No longer will I be staying at this property. Wallpaper peeling, giant bubbles in the wallpaper like the place flooded, ceiling falling apart... Sinks don't drain in the guest room. Overall terrible experience. TRIPADVISOR.COM USER
Sad, Shabby, Lacking in Staff
Oct 1st, 2019
Worst hotel experience of my life. I have never been to a hotel that didn't have staff to help me with my luggage; had an over-powering headache-inducing floral aroma in the lobby; and had a general air of shabbiness and neglect -- even though the rooms were basically clean. There was a lack of attention to details -- empty plastic drink cups just sitting in the lobby; a dirty mug sitting on the floor next to the broken ice machine; the previous occupants leftovers in my room refrigerator....I felt sorry for the staff. The business center was marked "out of order" -- so I couldn't print, sign and scan an important document I needed for my house closing. The parking lot was a mass of potholes and signage was so bad that we had to use my phone's GPS to figure out how to get out and back to the road. It could be a good hotel if management understood and applied the techniques of service quality to its operations AND put money into additional staff and basic physical improvements. TRIPADVISOR.COM USER
Would not stay here.
Sep 24th, 2019
Checked in late; checked out next day and found a different hotel. Paint/wall paper peeling off. sink backed up first time using it. dusty, carpet stains. Clean lack of upkeep of the facility. Just a place to take money and do absolutely nothing to make it presentable TRIPADVISOR.COM USER
Quality Has Fallen Thru the Floor
Sep 16th, 2019
This used to be a decent hotel, but a change in management has led to a steep decline in quality. This is now Red Roof Inn, Motel6, Super8 level crappiness. It's run down, a bit dirty, and seemingly gripped in a death spiral. This used to be comparable to the Courtyard Marriott, now it makes the Courtyard look like a Four Seasons. TRIPADVISOR.COM USER
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