Crowne Plaza Orlando Universal

Spire Ambassador Experience

Aug 19th, 2019

Stayed here for 3 nights. Parking is free for IHG reward members which is a plus. The rooms are meh, did not get upgraded. No lounge access. I had to go down to the front desk at least 5 times as my key card would not work. This stay just confirmed that top status means nothing under IHG, which is why I’ve switched my loyalty to other chains. TRIPADVISOR.COM USER 

Excellent Hotel

Aug 19th, 2019

Great service - Staff was courteous and helpful. Noteworthy assistance by Starr, who saved my vacation from certain disaster... Clean and quiet rooms Great housekeeping Highly reccommend this facility Thank you. TRIPADVISOR.COM USER 

Birthday weekend

Aug 7th, 2019

We have stayed at this hotel numerous times. Love the location. We enjoy the pool. Always clean and inviting. Nice tiki bar next to it to get drinks if you want it. Also light meals and snacks. Rooms are always clean and comfy. TRIPADVISOR.COM USER 

Fawlty Towers remembered

Aug 5th, 2019

This is a large hotels with standard comfortable rooms. Bathroom slightly dated and the usual bath-shower combination with a curtain seen everywhere in the US. Why not construct a full shower and leave the bath? We opted the first day for the breakfastbuffet lured by “ fresh juices” and “ your choice of coffee”. Finally we would taste some of the famous Florida oranges as seen on numberplates but never in reality! For the lattes we preferred we had to pay 4 dollars extra and they were small and of mediocre quality. The juice was fresh from the tin. This remembered us vividly of Sibyl Fawlty who answered, when two elderly ladies asked if they could change their fresh fruit salad: O no, i’m afraid Chef has just opened the tin..”. We paid 128 dollar for a breakfast for 5. Starbucks next door is a better choice! TRIPADVISOR.COM USER 

Very bad customer service and facilities

Aug 4th, 2019

Stayed here fo four nights. On our first morning we went down to breakfast and weren’t even finished and the waiter shoved the bill down our necks without us even finishing or asking for the bill! On the second night we had booked for dinner to go out to a restaurant,after been gone all day we were going for our showers to discover there was no hot water! I notified reception and they said they would send somebody up! Three hours later I had to go down again and remind the staff that I still had no water! The girl said she would send somebody up and I waited once again! A guy eventually came up three and half hours later to fix the water! He left the room and didn’t say anything the water was luke warm then! I went down to reception once again and the girl rudely said the water is Luke warm that’s the best we can do due to it be raining, (don’t charge for a service if you cannot deliver)and then turned her back to me to begin to talk to the other girl beside her working, I said no I want hot water I’m paying for a room to have right facilities! She said give it 20minutes I gave her the chance and I went up to my room, she called us up and asked was it any better, I said no it was still luke warm, that I needed it ASAP as we had dinner booked, she said she would call back in 10minutes and she never bothered it!!!If it was looking for a tip I’m sure she’d be in my face but when it comes to customer service this girl was very rude! I eventually got fed up of it and went for a cold shower after paying for a room to have proper facilities I was very angry! The hotel never even offered a drink to us for the Inconvenience! Finally the staff in the hotel, don’t want to help you unless they are getting a tip! I pay for a hotel I expect good customer service from the staff without them being in my face for simply asking for directions! The boy also who carry’s in the bags basically crabbed our bags off us without us asking we were managing just fine! I didn’t need his help! Then stuck out his hand for tip! Very rude! I don’t mind tipping for old customer service but rudeness no! Also I the i trolly runs rights past the hotel and in checking in the staff didn’t bother to notify us of this, only discovered this on the last day! The boy working in the little shop in the hotel should be brought out on to the floor as he has more manners than the whole staff put together! Over all the staff are very rude and of no help! I payed for a room that I had no hot water! TRIPADVISOR.COM USER