Crowne Plaza Orlando Universal

Nice lobby area but very tired rooms.

Nov 30th, 2019

Stayed here with my family after landing in Miami as they had direct fligth from Norway with Sas. We are only staying 2 nigths as we are going on a cruise from port canaval. Meet nice smiling staff on arrival and no problem checking in. Our room was on the 10 floor. Tierd and old decore. Old and dated bathroom. If they dont do it up soon it can claim beeing a retro hotell 😂😂😂 nice location for shopping ( our main goal for the stay) pluss for smiling staff, minus for dated decore and the expensive parking fee for hotell guests. TRIPADVISOR.COM USER 

It’s time to invest

Nov 30th, 2019

3rd stay there. All in all the hotel is ok but it is really getting old. Unfortunately the executive lounge is not there anymore for IHG Members. Breakfast buffet is ok. Staff: some are friendly, some are only friendly once tip money is given. We look forward to the new refurbished rooms. TRIPADVISOR.COM USER 

Party Central - Not for Families

Nov 25th, 2019

Our family stayed at this hotel last week for just over 9 days. Of these nights, 6 of them our family was unable to sleep because of the extreme partying not only in the terrace area but in the hallways. It was not just one group, although two groups were there for much of the same stay as ours. Everyone on our floor was calling to the front desk. While security did come, it was a temporary fix and they would just continue partying. Since they actually did nothing about it, I cannot give anything but a one star review for this hotel. This is unfortunate because we find that Orlando will now be an annual trip for us. However, this hotel will not be part of our trip going forward because of the lack of inaction done which wore us out rather than allowed us to relax. TRIPADVISOR.COM USER 

Great hotel, friendly customer service, excellent location!

Nov 19th, 2019

Yesterday, I just arrived from an awesome trip to Orlando for a week with my sister and a friend. It was a great pleasure to stay in this nice hotel, great location, very clean, awesome staff, specially Chelsea, very friendly, sweet, always willing to help guests in a very nice way. She is always one steep ahead and resolves circumstances in a very professional way, she is the BEST! The hotel is quiet, has a shuttle which takes you to the parks. The restaurant is very good specially the pizza and pasta with shrimps excellent! Has a great gym, nice pool and relaxing jacuzzi. Very nice beds! The only thing I would suggest to improve is the variety of the buffet, I think is great and with excellent taste, however every day is the same, I would recommend to change a little bit every day, something different, however is a nice buffet. In general, is a great hotel, quiet, great location, i trolley stops in front and takes you to the Orlando Premium Outlet. I would go back for sure, and I hope it could be soon. Congratulations for your great service! TRIPADVISOR.COM USER 

Location is key!

Nov 6th, 2019

I loved this hotel! Clean, friendly and helpful staff, great rooms and a perfect location for frequent trips to the parks! This hotel is in prime location to Universal Studios and Islands of Adventure! Having the pool was a great option as well! TRIPADVISOR.COM USER