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at the Crowne Plaza Redondo Beach and Marina
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Amazing staff; Expectations surpassed
Jul 18th, 2020
I traveled frequently for work prior to COVID-19, and typically would stay in Starwood/Marriott properties on average once a week. I had an amazing experience with the staff at the Crowne Plaza Redondo Beach, specifically with the help of Joe Nemenzo who was working the overnight shift on 7/18/2020. Joe truly came to my rescue when my Uber driver was misguided about 30 minutes away in the wee hours of the morning; He spent several minutes on the phone with my driver ensuring that my driver was going to the right place and made me feel like my safe arrival was a priority. He checked in with me also when I arrived to the hotel and really made a stressful experience so much better. He is a huge asset to IGH, and my stay at the Crowne Plaza Redondo Beach with Joe and team will make me consider IGH properties first when traveling in the future. Many thanks! Mallory TRIPADVISOR.COM USER
Epic stay at an awesome hotel
May 8th, 2020
I have stayed at your lovely hotel a few times over the years and always enjoyed it. I now live in Redondo Beach and wanted to go somewhere nice to celebrate my finace's birthday so I booked two nights at the Crown Plaza. I knew going in that things would be different, wouldn't be able to enjoy the pool of the great bar and lounge in the lobby. I am happy to say that the excellent staff at the Crown Plaza went above and beyond to ensure an excellent and safe stay. Everything was very clean and sanitized and all guests were wearing masks and following the social distancing and other regulations. Upon check-in, Mauricio was very welcoming and gave us an amazing room with beautiful marina and ocean views. As most of our favorite local restaurants were closed, we ordered room service for most of our meals. That was also an excellent experience! Very sweet Gil showed up just 20 minutes after we ordered with our food and wine. On check-out, Jessica was super sweet as well. EPIC stay here! TRIPADVISOR.COM USER
Outstanding Location, Hotel, and Staff
Mar 15th, 2020
I called a few days before my arrival and spoke to Suechee who always takes the time to make sure my stay is the best it can be. I asked her to see if one of my favorite rooms would be available and she said she would do her best. Upon my arrival I was pleasantly surprised to find she had arranged the room at the top of of my request list, a non connecting king room that was super comfortable with a nice view. I really as appreciated her effort and how she always treats me like family. The next morning I spoke to another favorite of mine at the front desk, Kash S. who is always friendly and kind to me as well. The location near the beach, the comfortable rooms, and the super friendly staff make this hotel a winner! TRIPADVISOR.COM USER
Enjoyed our stay
Mar 13th, 2020
After arriving a bit early, while our room wasn't ready, we were able to check our bags and take advantage of the pool area. I upgraded to an ocean view and it was definitely worth the view. The pier is close by with great local spots to grab everything from brunch to dinner. The staff were friendly and Suny, our bartender, was super nice. Excellent Maitais! We look forward to staying here again in the future. TRIPADVISOR.COM USER
Mar 11th, 2020
The hotel was clean and big, staff was nice and helpful. I can’t say it was was a very memorable stay tho. The Cheesecake Factory is right across from the hotel if you like that kinda stuff. I didn’t know they had a pool until now. TRIPADVISOR.COM USER
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