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at the Crowne Plaza Sacramento Northeast
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Aug 29th, 2020
The hotel was more rough around the edges than expected for a Crowne Plaza. The good news was a pretty professional front desk staff most of the time, a comfortable bed in a large room, and the convenient location. Disappointing news: badly stained bed linens, curtains that don't block the glaring outside lights at night, burned out bulb in bathroom, empty hand sanitizer for 4 days despite 3 requests to refill it, 50% of staff not wearing masks & 90% of guests not wearing masks or social distancing despite CA law during pandemic, multiple police visits to hotel during a 2-week stay, and the worst selection of TV channels ever (ridiculous for this price range). Lots of room for improvement to meet expectations! TRIPADVISOR.COM USER
Feb 15th, 2020
I stayed here for a week; the check in was amazing and the front desk staff was top notch.. however the room was garbage.. the water didn’t drain and my room gradually stopped getting cleaned to the point where my dirty coffee cup was never replaced and my bed was barely made. I wouldn’t stay here again but to be clear, the check-in staff was top notch! TRIPADVISOR.COM USER
Great service and comfortable bed
Dec 22nd, 2019
I was here on business. Pool and spa was nice and clean and had a great swim every day I was here. Room was clean and bed was very comfortable. Food at their restaurant was tasty. Had the breakfast there every day and it was a descent variety. I had a friend who had the pasta dinner and also loved it. I mention this because he enjoyed it. I came in late one evening and he was sitting and eating dinner and we were discussing the menu, the bar and food. He gave me a little taste of the pasta dish and he was right. It was delicious. I don't drink so I don't know about the bar but I heard a lot of laughs coming from there and that is a good sign. Upon check in Jewels did a great job. My room was not ready, and she did promise I will get a call once it is cleaned and ready. I did get the call. It was about an hour wait but I just went around town traveling and checking out the area so I did not mind. Nancy in the morning buffet was super sweet. Very good sense of humor and excellent service. I ate fast because I had my business appointment early and she was sensitive to that and made sure I had all I needed so I will not be late. I was not late. She made my morning. Overall, I would come back. Everyone was super nice and smiling and the room was very comfortable. Towels and shower was clean and bed was clean. The hotel floors could use new carpeting but my stay was great and that did not affect anything. TRIPADVISOR.COM USER
Not the place you stay on a business trip, more like the place you stop in to do business in
Dec 18th, 2019
This is an old hotel in a seedy neighborhood. Sure, there are homeless people everywhere in Sacramento but this hotel not only gathers them but seems to have men and women conducting business inside/outside and in the hallways. The room they gave me was dirty so they switched me out for a new one. It faced the highway with a thin pane window which made the room very noisy. The lamp shades and walls were dirty from years of stains and the door was catching on the doorway so I had to open it with my shoulder every time. I paid about $125/night and if I had paid $150 I would have stayed at a decent hotel. I was there for business for 3 nights and I regret it. They never filled my coffee/teas, shampoo or soap and when I called to get some they only sent me conditioner and no shampoo. I do not recommend. TRIPADVISOR.COM USER
Close to Airport but no Airport Shuttle
Nov 21st, 2019
My stay here was quite nice; very relaxing with the most comfy bed, however, there was no airport shuttle. I chose to stay at this hotel because it was close to the airport and never even thought that they WOULD NOT have an airport shuttle. You live and learn, right? TRIPADVISOR.COM USER
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