Crowne Plaza Springfield

3000 S Dirksen Pkwy | Springfield, IL 62703-4504  [SEE MAP]Springfield, IL  [SEE ADDRESS]

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at the Crowne Plaza Springfield

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Guest Reviews

TripAdvisor Traveler Rating 1

Awful Experience

Feb 15th, 2020

Awful. Booked by phone, asked for a king suite with a connecting double queen. We live 20 minutes away and just wanted to hang out and swim for my 6 and 15 year olds birthdays. The person did checking to make sure it was possible. Got our confirmation emails. Arrive at the hotel, waited in line for 20 minutes at 2pm. Find out the pool is closed. The check in woman was very defensive when I inquired. She was trying to show me where on the website it said pool closed when I booked. It did not from the mobile site and I booked via phone and was not told. I have screenshots of the mobile site saying there was a pool and spa but nothing about it being closed. I asked the birthday girls and they wanted to stay anyway. We get to our rooms and they are filthy dirty, not adjoining as our kids room was around the corner. We had no linens for the pullout, no trash bags, that's gross for the bathroom. 1 towel, 1 washcloth in the king suite. The Keurig was disgusting, the refrigerator didnt work and ruined our dinner food and our chocolate covered strawberries. There looked to be feces in the floor. Just a very run down place, I've stayed at nicer Days Inn hotels. Just an awful experience. Will attach pictures. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

All around quality

Feb 7th, 2020

Crown Plaza has been hosts for my husbands conference for many years. We always stayed at the Crown Plaza until 4 years ago when we moved to the area. Weather made us decide to stay once again. Love the upgrades to the rooms! They feel fresh & new. This time we were on the 11th floor! What a view!! The staff is friendly and even though this is a large facility everyone is very helpful. The entry is grand as always. The room was a great size & very clean. Enjoyed the availability of Starbucks as well as the restaurants in the building. It was especially appreciated during the ice/snow storm we were having. My husband enjoys being able to just take the elevator down to the different meeting rooms. Parking is plentiful. Access to Springfield Capital & restaurants downtown is 10 to 15 minutes. Probably 25 to 30 to Lincoln Memorial & War memorials. They are many chain restaurants nearby. We have decided to stay during next years conference even if the wrathrr is good. The only reason it was 4 instead of 5 was the very beautiful pool was closed. Disappointing but understandable that these things happen. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding customer service

Jan 27th, 2020

Our visit to Springfield and our stay at the Crowne Plaza could not havge been better! A few days before our visit, the GM reached out to us to pre-welcome us. When we arrived we were upgraded to a suite. We were there with 3 other couples from college, and the staff graciously placed us in a conference room on the top floor so that we could all be together. Every hour or so throughout the evening, two staff persons came by the conference room to make sure everything was OK and to see if we needed anything. After we checked earlier in the day, the front desk texted us periodically to see if there was anything we needed. I've stayed in MANY hotels over the years, and this is the ONLY hotel that has ever provided this service for me and my wife. AMAZING! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Tried to schedule a large scale conference

Jan 21st, 2020

Sales staff were very dismissive and unhelpful. Siting they are unable to schedule send a proposal for an event that is more than 9 months out. Even after explaining the next conference location would be decided in two months at this years conference. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very Nice Hotel

Jan 15th, 2020

This is a beautiful hotel with great staff and comfortable beds. It is also in a great location. My husband and I ate at the hotel and were pleasantly surprised at how good everything was. The work out room had more equipment than most places which was quite nice. We will definitely stay here again! TRIPADVISOR.COM USER 

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