Crowne Plaza Suites Arlington - Ballpark - Stadium

700 Avenue H East | Arlington, TX 76011-3104  [SEE MAP]Arlington, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Thank you to Carolyn n entire hotel staff.

Apr 16th, 2019

My stay in hotel was on my birthday. Carolyn went above n beyond to make my birthday memorable. Even with the hotel under renovations at the time. Never judge a book by it's cover!! Everyone in hotel was helpful, friendly, and always had a smile. Highly recommend hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

TERRIBLE,DISGUSTING, AND HAIRY

Mar 19th, 2019

Let me just start by saying it was awful. The house keeping did absolutely nothing. Not even starting about the "breakfast" that was fourteen dollars per person!!! , this was actually disgusting. We have found multiple stains in our room and even hair!!. On top of that when I went to swim in the pool and when i moved my legs I could feel human hair touching my leg and even on the outside of the drains you could see the hair floating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Close to AT&T stadium

Feb 3rd, 2019

Being renovated, but still nice. Close to AT&T Stadium. We attended Dallas Cowboys game. Renovations were going on. The rooms on top level are very nice. Large living area. All new. The check in desk was not in ideal area. Breakfast buffet mediocre. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

By far the WORST hotel we've stayed at!

Dec 26th, 2018

Terrible stay! Upon check-in, the older lady with long black hair was very rude and inattentive. She had a lousy attitude and acted carelessly which made us feel very unwelcomed. Once we checked in and got to the rooms, we were appalled to have been put in to rooms straight from the 90’s. The condition of the rooms were beyond filthy. There was a strong, musty odor in both rooms, several parts of the carpet were stained and rippled, there was hair in the bed sheets, a piece of the TV remote was broken off, the furniture looked very outdated and raggedy. There also were no microwaves in either room. Called the front desk to express how unsatisfied we were and the same unpleasant lady only offered us to “cancel without penalty”. After authorizing over $200 per night on my card? This was an unreasonable solution. I requested to move to different rooms but she specified the hotel was completely booked, even though online it clearly showed rooms were available. Her response, "it must be some type of overbooking, I'll have to get in touch with the Director of Sales". We also went out of our way to make sure the “Do Not Disturb” sign wasn’t on the door but it didn’t matter because housekeeping never came by to service our rooms. I understand the hotel was under construction but the entire well-being of the hotel was in shambles. I’m sure when the construction is complete the place will be satisfactory but for now, I strongly recommend avoiding this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Home away from Home

Dec 11th, 2018

From the moment we walked in, the staff was very curtious, polite, respectful, and presented us with great customer service. The suite I had previously booked was better than I presumed from others reviews. Walls were kind of thin. Bedroom, restroom and living room were very clean. The bed was perfect for what I like, the shower was big and had plenty of hot water pressure. The restaurant served some delicious food and the bar had the very cold beer on hand. Having to stay another night due to bad weather the front desk staff was very helpful providing us with lots of near by entertainment and attractions to enjoy. I will be staying here again in the future. Thank you Staff member Karla atvthe front desk for all your help! You and you’re hospitality are greatly appreciated! TRIPADVISOR.COM USER