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at the Crowne Plaza Suites Houston - Near Sugar Land
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Mar 16th, 2020
We reserved thru Groupon, Beds were hard uncomfortable, very muggy in room the rooms were very dated mustard yellow walls and old old furniture.. bathrooms were horribly small. Restaurant in lobby had food specials the sodas were flat the pizza had no flavor! The indoor pool was the reason we booked since we had small ones the floor around pool held puddles of water huge slip hazard, ceiling tiles above pool were open allowing the ac venting to drop water on us while swimming, and for security the outside door which required a key to get in had been broken for at least two days so anyone could just walk from the side street.. horrible never again TRIPADVISOR.COM USER
Really Run Down and they don't care
Mar 14th, 2020
A/C didn't work well, rusted balcony, 1 elevator worked for 300 guest, 3 ice machines work for 9 floors, stayed a few years ago and the elevators didn't work then, Run down and dated needs work. Disappointed TRIPADVISOR.COM USER
All around twrrible
Jan 25th, 2020
This was my third time giving this hotel “location” a try in the last 6 months and quite frankly, the first time wasn’t as bad but by this third time; a stark contrast from what I remember Crown Plaza brand to have been in the past years. By this third time, the gradual decline of service as well as product has disgusted me! I’ll never return. Elevators constantly broken, desk staff from hell and food I just can’t. Went to the bar upon arrival to order a drink, paid for it and all was well. Second night, returned to the bar and was told that they do not have pricing for the wine that they actually sell (19 crimes) so he would just have to “make up” a price for me. WTH!? But didn’t I just pay for it last night? Also, first night; got a call from front desk stating that there was an alarm going off in my room and he wanted to know if it was on fire or if there was smoke. Stated to him of course not, because I would certainly know if I was in a room that was on fire. He chose to come up to the room unannounced stating that he wanted to come in and look to see if there was a fire. You gotta be kidding me, right! Second night, same thing; got a call as I was heading to the pool, asking if everything in the room was ok because they got a fire alarm going off in my room (meanwhile, no alarm in my room) So I explain to him as I did the night before that there is no fire nor smoke. He says ok, just wanted to check- everything is all good. 2 minutes later he calls, asks if I am positive there is no fire. I explained that I am standing in 90 sq ft of space and I think I would know if there was a fire, smoke, the smell of either etc. and I told him that even though I was heading out to the pool, I would wait on him to come do his own check if need be. I asked “are you coming up? Let me know so that I can wait on you” he says “no, everything is ok.” So, I leave. 10 min later he’s in the room- but to his surprise, he runs into my guest. So basically, told me he didn’t need to come up and everything was ok- but he waited until I left to come to the room without me knowing. WTH kind of creepy ish is this!? Made me feel very unsafe as a woman. I demanded that they change my room after this ! They moved me one room over. 2 hours after trying to warm the room, I discover that the vent in the living room is blowing ice cold air while I have the thermostat set on 80. I call the front desk a bit perturbed that I’ve already moved once and didn’t appreciate a staff member deceiving me about the first room, coming in soon as I left and still no reason as to why. I started in, on telling him the about the heat, to which he interrupts me to reply “NONE OF THE LIVING ROOMS IN THIS HOTEL HAVE HEAT” well, LIES.... because I literally just moved out of one 3 hours ago and the heat in both rooms worked just fine. He said that he can bring up a space heater. I waited 10 minutes and no one showed up. I called the front desk back about the ETA, to which I was told that no one can bring it up because they are waiting on the next shift to arrive. But no one bothered to tell me this when they said they were bringing one up. Meanwhile, the elevator still down so stairs is the option from the 5th floor. While I think it’s great that staff would be concerned if there was a fire or the threat of one, I do not believe in my heart of hearts that fire or smoke was ever real cause for these guys to continuously try to gain access to my room during my stay. My request to move to another room, landed me in one where the heat did not work. This was a horrible experience and one that I’ll be sure to never encounter again. I wouldn’t recommend this hotel to anyone and definitely no woman! TRIPADVISOR.COM USER
Horrible! Needs MAJOR renovation!
Jan 21st, 2020
I stayed there back in 1999 when it was an Embassy Suites and it wasn’t that terrible. I have family in Houston and went to stay there again and I was horrified to see how run down the place has become. The hotel is musty, stuffy and reeks of mildew. Our rooms were extremely dated looking and dingy and the air quality was horrible. The bathroom was tiny and lots of hair on the floor and around the sink. We got stuck in the one of the elevator & found out that the there was one functioning elevator out of 4 in the whole hotel. That elevator didn’t even function so well. When my cousins, who had stayed the night before, told me that they had seen a large roach in their room & had an asthma attack due to the poor air quality, that is when I decided that I’ve had enough and I immediately checked out! I wasn’t even there for an hour. I found and stayed at the Hyatt Regency in the Galleria area for only about $25 more. It was fairly new and very clean and modern. One could say that the value of the Crown Plaza hotel is “you get what you paid for” but honestly for $25 more you could stay in a new hotel just 12 mins away. It just doesn’t make sense why this one is even priced the way it is. It’s not even it the Galleria area. So why be miserable and stay in an old run-down hotel?? My cousins who had been there the day before me told me that the breakfast wasn’t good whatsoever. In my opinion, this hotel needs to be condemned or have a massive renovation! I will say that the hotel staff was very nice about understanding how we felt and quickly refunded our money. TRIPADVISOR.COM USER
Dec 29th, 2019
If you were staying here in 1999, I’m sure it was nice. It wasn’t a dump, but it wasn’t great either. The suites are spacious, as you get a living area with a desk and then a separate room with beds. As far as comfort goes, the beds were fine. The bathroom was dirty and had stains. The carpet was the worst part and is in desperate need of replacement. Only one of the four elevators work, so you may wait for awhile getting to your room. The staff was helpful and accommodating. The breakfast buffet was ok and the pool area was run down. Overall, it was a fine value for the price, but I’d prefer a more clean environment. TRIPADVISOR.COM USER
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