Crowne Plaza Tampa - Westshore

5303 W Kennedy Blvd | Tampa, FL 33609-2414  [SEE MAP]Tampa, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Very Nice Hotel, not Perfect though

Jan 28th, 2020

Hotel is nicely decorated, has the old Tampa vibe to it but it is fresh, clean and new. Room was spotless on my 2 night stay. Service was very friendly throughout. Valet was the only option which seemed odd as there is plentiful parking and it is literally right out the door. I am Hilton diamond member and was not offered and upgrade, in fact my only options for e-check in were the same room on three floors overlooking a roof and parking garage. I am sure there were plenty of open rooms, they didn’t seem to care. Breakfast was fair, crowded due to a small conference at the hotel. I have had far better at other Hilton Hotels. I’m fitness center was good, I believe it is 24/7. Room was always too cold or too hot, controls did not work well, u it was slow to respond and it never could maintain a temperature, I finally turned it off. Mostly positive with a few minor issues. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Jan 26th, 2020

Great Room, Great view overlooking the Bay, Good price (was cheaper to not make reservations online). Ashlee at Front Desk amazing and very helpful. Room super clean, up to date feel. Great food at New restaurant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Stay at Hotel Alba

Jan 25th, 2020

I had the pleasure of staying at Hotel Alba for Gasparilla and what a pleasant experience! Colleen Lindsey checked me in and I couldn’t have been more satisfied with my experience. I had one of the Cabana rooms by the pool and it was spectacular! I won’t stay anywhere else in Tampa. If you have the chance check out “The Spaniard” restaurant located right inside of the hotel. Absolutely SCRUMPTIOUS. I recommend the Mahi BLT. It is one of the best sandwiches in Tampa and it didn’t disappoint. Keep up the great work Alba! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional Service

Jan 23rd, 2020

If customer service is what you're seeking then this is your hotel! Don’t misunderstand the Alba Hotel is also clean, trendy, and conveniently located by the airport, but staff is PHENOMENAL!! I made reservations at the Alba Hotel by Hilton, through by a 3rd party website several days before traveling to Tampa. Well, when I arrived at the hotel, my reservation was nowhere to be found!! I had a confirmation in my email and the hotel purchase was already on my credit card, however my room was never booked. While standing at the front desk of the hotel, I contacted the number at the bottom of my email. The website customer service rep kept asking to speak to the hotel staff… after an HOUR of passing my cellphone around between myself, the front desk clerk, and the front desk manager, we finally were able to have the original reservation canceled and the room re-booked without me being charged twice or receiving a cancellation fee. The front lobby staff was so understanding and patient. The manager even offered my family a snack while we waited. The manager and front desk clerk were absolutely amazing! The story doesn't end there on the exceptional service… After my family was settled into our room we decided to the downstairs restaurant and have dinner. I am the only vegetarian in my family so when they picking out there meals, I was a little frustrated that there weren’t many options for me. I asked the waitress if the restaurant had a separate menu for vegetarians ~or~ if she could recommend a dish for me. The wonderful waitress said "oh, we have a person in the kitchen that is also a vegetarian, I'll see what we can do." She came back with the most wonder roasted vegetable plate… they had the best seasoning, there are no other words then DELICIOUS! I know, I need to dial it back a bit but I am LOVING this Hotel so much I have to tell everyone about it. I hope all of you that book this hotel have the same experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Tapestry was awesome!

Jan 21st, 2020

Only stayed for one night but it was awesome! Beautiful bar and pool area. Relaxing outside sitting area to enjoy the evening. Breakfast was delicious with lots of options. Enjoyed my stay and would recommend to others. TRIPADVISOR.COM USER 

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