Crowne Plaza Toulouse

7 Place Du Capitole | Toulouse, 31 31000  [SEE MAP]Toulouse, 31  [SEE ADDRESS]
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Courtesy of Crowne Plaza Toulouse

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Guest Reviews

TripAdvisor Traveler Rating 3

This hotel needs help... but staff is too notch

Feb 16th, 2020

The hotel staff is very friendly and the front desk speaks great English. They are very helpful and patient. The property itself though is in need of a total overhaul. Everything is worn out. The lounge on the 5th floor is a joke. The coffee maker is broken. They never stock drinks in the tiny fridge they have. The food they serve in there looks like a child made it. Which takes me to the food. Do not order room service here. Actually just flat out don’t eat here. The food is horrid. The fast food spot Tacos 31 is better and mega cheap. I got room service 2x and the first one was good. Second was shameful. I ordered a pizza and it was burnt. I also ordered an apple pie. For 15 euro I literally got nothing. The prices are shocking for what you get. Just don’t bother. Corporate Crowne Plaza should be ashamed. But again, the staff is top notch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best location

Feb 3rd, 2020

Central location on main square. You can easily walk to museums, churches, and other attractions. Many restaurants available, the best on side streets off the main square. Subway stop is three minutes walk away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional location, very comfortable hotel

Jan 7th, 2020

Loved this hotel right on the main plaza in the city. The plaza is alive and vibrant late into the evening on most nights, with many restaurants and opportunities to people watch. Our room facing the square was very clean and comfortable, with quiet air conditioning (we stayed in July 2019) and had all the amenities we needed. The staff was very helpful at all times. We truly enjoyed our stay, and again, the location of the hotel is the best in Toulouse. I hope to return! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Just a perfect place

Jan 7th, 2020

From the moment we walked around the corner and saw it’s location on the square, we new it was perfect! Walk out the door and absolutely everything is within walking distance. Staff could not do enough to greet us, our room (although not the best outlook) was incredibly clean, well equipped, quiet and so comfortable. Choice at breakfast was one of the best I’ve very had in a hotel, although speed to replenish dishes was not always great on one day. On New Year’s Day the kitchen opened for breakfast until 2.30pm!!! They knew we were Scottish! Couldn’t fault our stay- thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not a 5 stars, even not worth 2. 5スターじゃない

Jan 3rd, 2020

It is clearly not a 5 stars! Even not worth 2 stars. I fully recognize my experience in all the negative comments... they are all true. On the top of a dilapidated rooms, of the poor service level, of the inappropriate attitudes, it is the behavior and the intimidations of the concierge that are the most unacceptable. Apparently the concierge thinks it is smart to intimidate the customers when he is said that he is not doing his job. Choose Ibis style or Grand balcon. I stayed there before, they are the same price and location but at the level you expect! 5スターではないです。 部屋古すぎるし、サービス低いです。 特に入り口の男の人は仕事出来ない上で脅かそうとします。 近くにあるホテルを選んでください。 TRIPADVISOR.COM USER 

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