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at the Crowne Plaza Tulsa - Southern Hills
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Nice rooms in a NOT so nice area
Jun 16th, 2020
We had about a group of 12 families staying for a soccer tournament. We had the king suite. It was a great room for our family with 2 full bathrooms and a frig. The room was very clean and updated. The wall to ceiling windows are a great touch as well. There were just some sketchy things happening during our stay. The 1st night there was a constant smell of pot throughout the hotel. There was a loud party with loud music and a crying newborn baby in 1 of the rooms. Management was notified multiple times. Police should have been notified as well. The next day on our way back from a soccer game there was a fight in the lobby. Tons of cop cars were there. That night some guy tried to get into our room with a key he bought from some guy for $40!!!! The key opened the door but luckily the door was locked with the manual lever lock. How does this even happen??!!!! Then there was a rap video being made in the pool at about 11:00pm. This all sounds unbelievable but it’s all true!!! I will not being going back and I wouldn’t advise anyone else to unless their management gets their crap to together. TRIPADVISOR.COM USER
Charges made on credit card not done by me
Mar 1st, 2020
I stayed at Crowne Plaza in Tulsa, Oklahoma many times. Location is great--usually great service but this last visit on Valentine's week-end, I paid using Priceline. When you check-in you give the front desk your driver's license, and the credit card you used through Priceline to pay for the room. However, this one visit (out of many visits) there was a $9.00 extra charge on my card. Stayed 2 nights--kept out the sign so no one was to enter or clean my room. But when I checked out the two ladies at the front desk stated my receipt was through Price Line---usually, I still request a copy of a zero balance from the front desk. These 2 ladies would hardly look at me upon check out--they didn't accept the keys being returned. I didn't realize I must have left my card in my room because the credit card was in my possession. The credit card isn't in my possession so I reported it lost. Contacted Crowne Plaza about the $9 charge (which I didn't make) and the hotel told me to report my card stolen. Was this hotel going to credit back $9 charge from the gift shop? NO! I was hung up on. So if you use this hotel and pay using another company----make the front-desk give you a zero balance (if you haven't used your card at all at their location). This protects you. You take $9 here and there on anyone checking in or out---it can accumlate into their monies. Just a warning--get a zero receipt from the front desk saying NO CHARGES were made then you are in the clear. TRIPADVISOR.COM USER
Jan 25th, 2020
Great breakfast - bacon, eggs, french toast, fruit, yogurt, oatmeal. I wish I had come down with my purse so that I could have left a tip. The quality of the breakfast made the price of the room worth it. TRIPADVISOR.COM USER
Really nice hotel - staff needs customer service training
Jan 21st, 2020
Our room was very nice/clean. Biggest problem was the lack of customer service. Front desk and cafe staff had either not completed customer service training or they didn't care. The convenience store was not stocked with water or snacks. This was on NYE. Room only had one coffee pod. When we inquired at the front desk they said they didn't know where the key to supply room was..... TRIPADVISOR.COM USER
Jan 19th, 2020
I booked two rooms and requested they be adjoining, which is typically no problem. When I checked in to the hotel, I was told they had no adjoining rooms or even rooms on the same floor and we’re completely booked. When we got off the elevator and walked down the hall, there was laundry and an unattended cleaning cart sitting in the middle of it; it was around 9:00 pm. When inside my room, I noticed it had an adjoining door. The room on the other side didn’t seem to be occupied. In fact, I saw no traffic on the floor the entire stay. I know there were people on the opposite side because I could hear every word/move they said. The walls must be paper thin. Because I had doubts that the hotel was full, I got on the hotel website and checked if rooms were still available. The site gave me rates and various room types available for the night, verifying my suspicion. I called the front desk and explained my discovery and asked again if there were any adjoining rooms. I was told the site was not updated, were full and there was nothing she could do. The customer service was the most disappointing part of the stay, and there were many other issues. While I was checking on, another lady was complaining that her hotel rate had been changed and raised since her reservation. Her husband was in the military, had booked a room for $91, but was charged a total over $140 upon check in. The lady showed the booking on her phone and explained her husband had booked days earlier at the military rate of $91. The customer service representative, argued that the rate on the day of check in trumps the rate given on the day a reservation is booked. There was no apology or attempt to honor the rate, even though a confirmation was shown and more importantly, the booking was for a military family. The same lady is the one I dealt with when calling to question our accommodations. My friends, who were in the other room, 6 floors down, found a bunch of sugar and sweet n low packets shoved in the frame of the door, which kept the door from latching. The door appeared to be latched at first, but when they pulled on it to be sure, it wasn’t locked and able to be opened. This is not only a cleaning issue, but a safety one. The hot water for showers was lukewarm, there was no ice in the ice machine and the coke machine on my floor, 11, didn’t work. The automatic hotel entrance doors had a piece of paper taped on them letting guests know they were out of service. Looking back at past reviews, this issue was mentioned over a month ago too. After observing and experiencing extremely poor customer service, I didn’t even waste my time calling about these issues and decided to leave a candid review instead. Though I appreciated the lobby area decor and bed comfort, I was, overall, highly disappointed in my stay. My husband travels for business and his company prefers to book IHG properties. I am also an IHG member, so we are quite aware of the expected quality and service. We have always been pleased with stays, which have occurred across the nation. The experience at this hotel was NOT typical of other company properties and we felt that we definitely did not get our money’s worth for the stay. Customer service experiences make ALL the difference when issues arise. Kindness, respect, empathy, professionalism and an accommodating attitude will cover a multitude of disappointments. TRIPADVISOR.COM USER
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