Crowne Plaza Washington National Airport

1480 Crystal Drive | Arlington, VA 22202-3231  [SEE MAP]Arlington, VA  [SEE ADDRESS]
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Courtesy of Crowne Plaza Washington National Airport

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at the Crowne Plaza Washington National Airport

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Guest Reviews

TripAdvisor Traveler Rating 2

STOP! Stay anywhere else in Arlington

Jun 23rd, 2020

An absolutely terrible IHG property, they should lose their corporate flag. This hotel was terrible. Our room never got cleaned and we had to go get clean towels EVERY day of our stay. I would never stay at this hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Marshay was EXCELLENT!!! Promote her!!!

Jun 23rd, 2020

My wife and I checked in the hotel on Saturday (6/20/20) and due to check out on Wednesday (6/24/20). There was a problem with our billing info from the 3rd party company at check in. Unfortunately, my card was charged for items allegedly included with the third party billing. We went to Marshay at the front desk on Tuesday morning and she was not only professional in her handling of the matter, she was thorough and very pleasant. She worked hard to resolve our issues and pointed out the mistake made at check in. Her demeanor and manner at the front desk is exactly what is needed from more front line staff. As a former hotel manager, I look for certain aspects of customer service. She has it and she needs to be used to train other staff in the the art of dealing with issues that guests bring. Sometimes, we as guests come with very complex issues that may not even be the fault of the hotel. However, how you handle us in that stressful moment can be the difference between a great stay and a bad review. Well, Marshay hit this one out of the park. We are so glad that she was there to deal with us. The hotel was nice and the room was comfortable. But the highlight of your hotel was Marshay... and my wife loved the Starbucks too! Great job, Marshay and excellent hire, Crown Plaza! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

DEPOSIT NOT RETURNED

Mar 20th, 2020

We stayed there for three nights, and it would have been a pleasant stay that it was not for a deposit. When they charge you they say that it takes about 5 working days for a deposit to be returned, but now it is exactly 28 days and no deposit is returned. We have been in contact with them several times and each time they would lie:" do not worry, ... it will be next week,... next Tuesday,.... next Thursday,... " TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Birthday

Mar 15th, 2020

Great place to rest and relax with king size bed that any royal would find it's like sleeping on a could room service top notch I asked for sugar to sweeten my coffee and received a stack of various sweeteners just to make sure the bases was covered and they sent several different options if creamers just in case I found all staff members to be very friendly while remaining professional location is ideal close enough to shipping and major excursion to be seen while in DC also has parking structure at an additional cost well worth no street parking in such a major city TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pleasant Stay

Mar 1st, 2020

It was a pleasant stay. Front desk associate Jessica was very helpful, pleasant and accommodating. Room was comfortable and price point reasonable for the area. A recommendation. I would stay again in the future. TRIPADVISOR.COM USER 

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