Crowne Plaza White Plains - Downtown

66 Hale Ave | White Plains, NY 10601-4504  [SEE MAP]White Plains, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

5 star hotel in all areas.!

May 3rd, 2020

The 5 star rating to the crown plaza hotel begins when you either reserve a room directly on the telephone or when simply walking in at the Hotel. The level of Hospitality and Customer service is the best I have ever experienced when staying at a Hotel. The emplpyees treat everyone with the utmost respect and in doing so, seem genuine in caring. Cleanliness of the entire property is outstanding and even during this time of a pandemic, the management is still providing a 5 STAR LEVEL SERVICE. The three employees I would like to especially thank for such a wonderful experiece at the crown plaza are: Georgia, Christianna and Brian. Their dedicated Teamwork made my stay at the crown plaza wonderful. Thank you!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Staff!!

Apr 20th, 2020

I stayed again at this hotel and once again the staff were amazing! Manager Georgia and all front desk staff were helpful, professional and welcoming. They always acknowledge my membership. If is the reason I continue to support this hotel ... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Outstanding Breakfast Buffet Nice Rooms

Mar 7th, 2020

We stayed one night at the White Plains Crowne Plaza the rooms were very nice and spacious, everything was clean. Lots of charging options. Very accommodating reception area and bar and nice pool. Our room rate came with a free breakfast the buffet was outstanding the selection was exceptional and we would stay again just for that. The hotels is also very close to the Westchester Mall and few other mall options within a 5-10 minute walk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice but...

Feb 24th, 2020

Nice hotel for business trip, with a pool and good rooms. Room were big enough, clean and the bed was really comfort. They have usb charger on both side of the bed and all what is necessary to work in the room. However the prices of the restaurant are really to expensive, especially for the quality of the food. Cold fries and really not interesting burger for 18$, this is to much. Really disappointed by the food, it's price and quality. So good hotel but passable restaurant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad

Feb 20th, 2020

We had an absolutely horrible experience over Valentine's weekend!! Our 1st room was so noisy: loud music until 3am, people yelling in the hallway that night and early morning along w construction across the street. We found out there was a convention all weekend and the class of people were well below the 4 star hotel rating! Our room was on a floor assigned to that group. So thoughtful of the staff! We changed room 2x. One was next to the elevator of these roudy people. The 2nd was on a different floor. The heat wouldn't shut off so on a 10 degree day if was 86 in our room. Maintenance blew out the circuit board and wanted to change our room again. I was going to leave the hotel which we should have but they did fix the unit and we were compensated for part of our stay. We were going to compensate us for some of our food which they still put on the bill. The times we did pay for food we had to watch what they were charging. For instance, we ordered muffins that would normally be $4 w a $3 delivery charge. They wanted to charge us $14! A glass of wine at the bar was ridiculously expensive and they only had very cheap wines. My credit card was accepted at the bar until the last night at the bar when they decided they didn't want to punch in my card number since it only worked when you use the chip. I will never go back to this hotel again! Ever! TRIPADVISOR.COM USER 

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