Crystal Gateway Marriott

1700 Jefferson Davis Hwy | Arlington, VA 22202  [SEE MAP]Arlington, VA  [SEE ADDRESS]

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at the Crystal Gateway Marriott

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Guest Reviews

TripAdvisor Traveler Rating 5

Beautiful and convenient

Jun 8th, 2019

This is our go to hotel when we visit our son who attends The George Washington University. The hotel was completely updated a couple of years ago and it’s wonderful. The staff has always been attentive and friendly. We have stayed at this property 5 times now. The added bonus of this hotel is the easy access to the Metro right in the lobby. It’s an easy walk to the Crystal City Metro station. We park our car in the hotel garage when we check in and use the Metro while we are visiting. It’s great not dealing with DC traffic. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Location to Stay

Jun 4th, 2019

This hotel has the most comfortable beds and pillows of all time. It is conveniently located near the subway for easy access to sites. It is near the Reagan Airport, restaurants, stores and we really enjoyed this location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Death of Hospitality

Jun 2nd, 2019

Ok, so clearly I don’t write many reviews. I hate it. It seems like doing work for no reason. However, this hotel made me feel like I should do more. Welcome to my review folks! After the worlds worst flights from YYZ, I found myself in need of a place to stay in DCA area, I googled hard on which Marriott property I should stay at. I couldn’t find anything of substance from the last decade, so I ended up at the crystal gateway Marriott (cause I saw their google rating). Yeah, if you need a place to stay, god bless, you can do it here or at the Hampton inn. NEVER IN MY LIFE have I ordered room service and gotten cold cuts. In addition, the front desk has no respect for guests, the airport shuttle never holds actual guests, and apparently there is NO WATER BOTTLES at this Marriott. Other than that, amazing stay!!! (Joking, don’t stay here, way too many options in DC - owners of this hotel are obviously cheap ppl) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice hotel very friendly staff

May 29th, 2019

I have stayed here twice this month both stays I have been picked up quickly at the airport and met with friendly greetings upon check in. The rooms I have been given were nice and modern as well as clean. The lounge is very upscale and has ample snacks and drinks. The breakfast buffet was very good and was open more than average hours to be accommodating. Very nice experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

4 Months!

May 27th, 2019

Due to the business I'm in, I stay in hotels in different areas for about 5 months at a time. As such, I notice things, good and bad, that most would not notice. Also, I research the best hotel for my long term stay ahead of time. Since I am in the Marriott rewards program (now called Bonvoy), I only looked at those family of hotels. So I compared the Crystal Gateway Marriott, Ritz Carlton, and the Westin in the Arlington area. This included meeting with the Sales Director of Front Desk Manager ahead of time and taking a tour. I selected the Crystal Gateway Marriott over the others, but only focus on the Marriott here. I've been here nearly continuously since February 2019 and will check out at the end of June 2019. * This hotel has has been recently renovated. So everything is new and modern and, if you can get your room upgraded, some of the suites have some fairly unique and large floor plans. I've stayed in 1 regular room and 3 different suites. The rooms have good sound insulation. My impression is that the hotel is constantly improving. For example, they recently modernized the key system from swipe keys to modern proximity keys. * They have a good restaurant and bar with the best happy hour (drinks and food) in the area from 4-6 PM. Locals actually come to the Marriotts for happy hour! Jose, JT and others do a great job at bartending. * If you are a Platinum Marriott status or above, they have a lounge area called the "M Club". It provides a high-end (I mean...they have everything!) complimentary breakfast including a cook-to-order omelets and waffles (if you're lucky you may meet Cecil...sometimes he's the cook and the longest running employee in the whole Marriott's chain!). In the evening they have a light dinner and desserts. During the time between breakfast and dinner, they have snacks, drinks, and fruit. They have friendly staff like Cynthia, Deleslie, Orlando, Guadalupe and others that will keep the club operating and will take your bar drink or restaurant orders (extra) if you want that instead. The only negative is that the M Club has beer taps that they've said they were going to be operational for 4 months now, but hasn't and they had a wine dispenser that was operational with a room key swipe, but when they changed to mobile proximity keys throughout the hotel, it no longer worked. But the staff will take your orders to the bar and restaurant. * They have a large and very modern gym with tons of aerobic and weight lifting equipment. They have towels, cooled towels, earphones, water, etc. They have both regular water and sparkling water, which is very cool, but the sparkling water has not worked most of the time. Also, the internet is not operational on at least some of the equipment. I think they are still working some of the bugs out of the new equipment from their renovation. * For laundry (important to long term stays), they only have 2 washers and 2 dryers, but they are free. I was a bit disappointed that one washer has been broken for more than a month now. * Housekeeping has been great. They gave personal attention to my requests. I do the Green Choice where they clean only every 4th day. However, they've had a bit of a challenge figuring out what days those are and I'm never really certain that I'm getting the bonus points. * I was having a bit of a problem with getting informed when mail arrived. I talked to Kazeem Adebekun, Front Office Manager, about this and things have improved dramatically. * I haven't had to use Engineering much, but when I had an issue, they responded immediately. * The Concierges have given great recommendations for restaurants. * The Bellmen, like Troy and others, have been absolutely awesome. They store my stuff when I have to check out for a week or so. * This hotel also has a Fed Ex and a Hertz Rental car office right in the hotel. That makes it very convenient to send packages and rent a car. * You do not have to leave the building to get on the Metro. The Crystal City Metro station is a short walk away (inside!) and you are only 1 stop from Washington National Reagan Airport (DCA). So use the Metro and rent a car when you have to. All in all, it's a great hotel that is constantly striving to improve. I like that mindset. I've found that Kazeem or Will, Front Office Manager and his Assistant Manager, were the most helpful in getting things resolved when any issue came up. TRIPADVISOR.COM USER