Dallas/Fort Worth Marriott Solana

1301 Solana Boulevard, Building 3 | Roanoke, TX 76262-1659  [SEE MAP]Roanoke, TX  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Front desk can make you or break you -

Dec 2nd, 2019

Dear Management team, I want to send a shout out for Scott Hulm who was gracious and extremely helpful with my recent check in. He was willing and able to go out of the way to help me and my requests. I do have one suggestion, why does your lobby computers and printer come with a charge unlike almost all Marriott brand hotels. Not only do they not work well there is also a $ fee to use/print. Please recognize Scott for his kindness and assistance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, comfortable and quiet

Nov 17th, 2019

This hotel is a bit away from the main areas which makes it in a quiet location. As someone mentioned previously, it’s a beautiful building with great architectural features. Quite modern and clean in design. Nice lobby area with ample room for seating in many quiet areas. Lots of tvs in the lobby bar/restaurant. Probably had one of the best breakfasts I’ve had at a hotel there one morning. Staff are friendly. Starbucks in the lobby as well but both days I was there they couldn’t make the chai lattes I like as they didn’t have the items. Are you really a Starbucks? We had a basic room on the 4th floor. Very quiet. Lots of room. Bed was quite comfortable with clean linens and a nice light and warm duvet. A choice of pillows made it bearable as I am quite picky about pillows but was able to find something to accommodate my preferences. A great rainfall shower and roomy bathroom with all the necessities (shampoo, conditioner, lotion, wash gel, bar soap, hair dryer and timed heat lamp). No issues with water temp or pressure. TV allows you to log into Netflix if you have an account which was nice. We even had a small balcony, but I didn’t go out on it so I’m not sure how it was. The only small issue in the room I had was regulating the temp in the room. It never seemed to get quite right despite my adjusting it. They have airport shuttles running every 1/2 hr also which was awesome. The only problem we had was when leaving in the am and wanting to catch the 5:30am shuttle there was no one around at all. No one at the desk or any area in the lobby at all. No bell to ring. No phone to call or sign saying how to contact anyone. I tried yelling out and had no answer. Was about to look up the hotel phone number to call when a sleepy young lady finally showed up from the back and started tapping on the computer. Did not acknowledge us or apologize at all. I have no problem with staff having a nap in the back at slow times during the night but at least have a way for customers to contact you! Was a big negative on an otherwise fantastic stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Staff is friendly

Nov 5th, 2019

I typically stay at Hilton hotels but since the conference was located at this facility I stayed at the Marriott Solana. The main facility was nice and modern and front desk staff were courteous. Upon entering the room, I found wasps swarming the balcony and one inside the room which I hit with my shoe). The room we were placed in was a handicapped room (no disabilities) so the bathroom was not the best. The beds were ok on comfort but old and made a lot of noise when turning in the bed. As far as the rest of the hotel, I had the steak Cobb salad for lunch in the hotel restaurant and the burger with homemade chips (room service) for dinner, both of which were great. Since I was headed to a conference at 8 am I ordered room service for breakfast (for 2) and requested delivery to be between 7-7:15 on the provided form and hung on my door by 9:20is pm (card said to display by midnight). When I got up at 6 am I checked and my order had already been taken from the door. As of 7:25 my order had not arrive so I called down to check on it. At 7:45 I again called and requested for one of my orders to be canceled as the conference start time was 8. The order finally arrived at 7:56 with ham (not bacon) and without the coffee and juice. Once I told the lady delivering the food she went down and retrieved the coffee and juice within 5 mins or so. The food was great, but I would be hesitant to use their room service again for breakfast. It was too cold to utilize the pool but I did play table tennis and cornhole with a friend. I felt the games were a nice added amenity. Overall the facility was nice but if I had to choose between a Marriott again or Hilton I would select a Hilton any day. The service is more reliable and the rooms are more comfortable/ updated. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Memorable experiences, wonderul staff, good food, pet friendly, NICE hotel!!!!

Oct 14th, 2019

I cannot say enough about the staff at this hotel, I would come back just for the service. My hats off and to the following, Matthew, Scott, Malcom, Jenica, and I apologize the wonderful front desk agent young women whom I forgot their names, all wonderful outstanding service. They each have a personality of their own, and affectionatly crowned my 2 beagles as "Mascot of Marriott Solona" Pet friendly hotel. Their service, able to anticipate guests needs, how the front desk worked with the restaurant right next to them in case something happened, Housekeeping ladies very kind and engaged in conversation. BIG STANDOUT was the Food and Beverage supervisor TRINI. Absolute sweetheart!!!! friendly, engaging, love her stories, you can truly see she loves her job and taking care of not only the guest, but her employees as well. I often wish for service like what Im sharing with you to happen more often, sadly it does not. This is the 5th best type of Hotel serivce I have received all year. This hotel is centraly located in a suburb of Southlake. Many restaurants located around hotel, buffet a little pricey at hotel however enjoyed all of their offerings. Would not hesitate to stay at this hotel again, its certainly one of the hotels that brings back fond memories of you stay. TRINI, Jenica, and the entire restaurant, housekeeping, and front desk......as TINA TURNER says in her hit song, Your simply the best........better than all the rest......Thank you. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Marriot

Aug 1st, 2019

The Marriott Solana is a wonderful hotel! It is architecturally stunning with a layout that provides for quiet rooms, yet is fun and exciting in the main areas (bar/restaurant, lobby, pool). They have recently allowed pets, which is perfect for us and our little shih tzu! The outside area is easy to access with grass and areas to stroll around. If you ever get a chance for concierge access, it's a must do! This lounge is one of the best we've enjoyed (Lillie and Carmen are hospitable and wonderful to talk with). The food is fantastic, the presentations are beautiful and the staff throughout the entire hotel is great! Kind, professional, and very accommodating! You can tell that Juan (General Manager) knows how to manage his staff - everyone is happy! Gail and her housekeeping team are fantastic. They are thorough and thoughtful on those days you just have to sleep in! Jenica, John and the front desk staff are very helpful and quick to please. We asked to change rooms so I could have desk that was a little lower to work on and they gave me room options to see which would work best, and easily changed my room to accommodate my needs. There are a few restaurants at the plaza here, which also makes it nice. And the food at the restaurant/bar in the hotel has really yummy food and plenty of options. Julia and Alex take such good care of us! And the full Starbucks here in the hotel is spectacular! We are Titanium Elite for life it that helps you understand how often we stay at Marriotts. This is seriously a fantastic property! TRIPADVISOR.COM USER 

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