Days Inn And Suites Downtown Gatlinburg Parkway

1109 Parkway | Gatlinburg, TN 37738-3107  [SEE MAP]Gatlinburg, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

good experience

Jul 6th, 2020

Great location right on the strip near light #10. Our room was as expected -- nothing fancy, but clean, no bugs, comfy bed. Front desk worker was very nice. Kids enjoyed the indoor pool at nighttime. They offered a well-balanced grab-n-go breakfast due to COVID, and refills were granted if asked. We had a good experience. We did, however, speak to another visitor on our check out day that reported a/c stopped in their room about 11pm and it took a couple hours to be given another room and no room cost compensation was given...so I guess it is hit or miss. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Run away!

Jun 30th, 2020

I want to start by saying that I have stayed here many times in the past and this was by far the worst. When I arrived I checked in early and was told no early check-in. Okay that was fine, I came back after 3:30. Got my room keys and was told the general area of my room. Walked in and the first thing I heard was running water, the bath tub would not shut off. Next thing I heard was my daughter asking what was wrong with the air conditioner? That was in parts on the floor. Walked back to the front desk and told the lady what was wrong and she then started to try and find me a new room. That took awhile. She then told me she gave me the room next door. So I went back to that area and found no room. Had to walk around the building to find that room. Walked in that room and looked around and saw that it had never been cleaned. Went back to the front desk and informed the lady about that problem. At this time I was not happy and she was not happy. She spend some more time trying to find me a room, she ended up upgrading me and told me that I would be happy with the upgrade. We went to the room, it was nice. The lighting was not so great and there was NO chair in the room. When it came time to take a shower there WAS NO water coming out of the shower, so had to go back to the desk about that. WiFi was horrible. Our garbage was emptied every day, we got clean towels every day, but we had to go get more towels because we were not given enough. The floors were not wiped down every day and the beds were not made every day. We found bugs in our room a couple of days. I was also told by a couple of other guests that they had been charged a couple of extra times. Up in the loft my daughter found a hanger under the TV stand and dead bugs on the window still next to the bed. Makes me wonder if they even change the sheets after the guests leave after their stay. Did not like that guests could smoke right outside of their rooms. I don't like walking through a cloud of smoke. Hallways smell, ice machine did not work. Breakfast is not worth the time. This place had gone down hill and it is only getting worse. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Never Again! Rude Staff!

Jun 15th, 2020

I have never been treated so rudely by hotel staff. My family checked in on Friday June 12th and checked out June 14th. After arriving to our room we noticed coffee packets, but no coffee pot. We asked for a coffee pot and was told by staff that one would be brought up in an hour. We waited, but a coffee pot was never brought. The next day we asked again for a coffee pot and was told housekeeping would have to bring one up even though one was visible in an empty room. Housekeeping arrived to clean our room and we had to ask her for a coffee pot and she brought us one, but she was frustrated that another staff member did not assist us with the issue. Saturday night we went to the Island and arrived back to the room around 12:30am. To my surprise there was no where to park (Booking and the company website list free private parking available with no reservations). We walked in to ask the staff where to park. The first option was too narrow because another car was doubled parked. We walked in again and was told to park down the street at a store. I didn't not feel comfortable walking in the dark with my family from a store to our "paid" hotel. Parking was supposed to be available. After a dispute and questioning if the staff would pay our ticket for parking at said store, the receptionist walked out and showed us where to park in front of the maintenance door which would not be accessed till 11am. Sunday morning we were getting ready to check out and was interrupted by housekeeping knocked at 9:30am asking if we were checking out; 10:20am the housekeeper knocked again and asked if we were checking out. Frustrated I called the front desk and asked the manager if housekeeping usually knocked twice because I felt rush and the room attended looked aggravated that we were not out of the room. I was told by the manager that he did not know the routine of his housekeepers. 5 mins later the manager knocked at the door. I assumed to apologize for housekeeping, instead it was to demand we move our car. After a 15 to 20 minute argument about our stay and how we were treated the arrogant manager never once apologized. To top it off I noticed today, I was charged for an additional night, which I am now disputing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

WORST “STAY” EVER

May 31st, 2020

Staff was semi friendly, first room didn’t have a working shower, lady at front desk didn’t seem to know what she was doing and gave me another room, even though there was a sign that said “no vacancies” sitting on the front desk, walked into the room to find other people were already staying in it, lady at front desk then offered me a discount, but that wouldn’t help with the shower so we had to get a refund and leave to find another place an hour and a half away. WORST HOTEL TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great customer service

May 28th, 2020

Had a great time!! Carol at the front desk was wonderful. She was very friendly and gave us great advice on where to go to eat. Carol was so sweet I had to come back. This was my second stay in a month! I would definitely be this hotel. TRIPADVISOR.COM USER 

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