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at the Dazzler San Martín
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Jan 19th, 2020
Stayed for 5 nights pre-cruise. Excellent rate, with some much needed room update ie new drapes, full length mirror, some TLC, would be a great choice for its central location, a mere block from Florida pedestrian only shopping & eats & people watching.. as well as awesome live young tango performers on Fri & Sat nights on corner of Florida & Lavelle. The hotel staff is wonderful - Juan at the Front Desk was super helpful and gracious. The housekeepers were wonderful as well. We had someone come up to fix our safe twice but no big deal - quick and painless. The beddings are clean but mattress and pillows have seen better days. The bathroom amenities are plentiful although a box of Kleenex/tissue would be nice. We're home remodelers so we see everything - as mentioned earlier, a good walk thru for small fix-ups would go a long way. Windows definitely need a wash - birds not forgiving here or anywhere. For the hotel rate and location, this is a good choice. TRIPADVISOR.COM USER
Dec 25th, 2019
I was very frustrated and felt deceived. Pictures are not at all like the real room. All looks run down and most importantly it was not clean at all. I had to go everyday to the front desk to get my card key programmed. The plumbing pipes must be old because of all the noise they made. I always knew when the rooms upstairs would use the bathroom and shower. Very bad experience. TRIPADVISOR.COM USER
Dec 23rd, 2019
Hotel was probably 5-star but is now showing signs of lower quality. No table or settee and only 1 chair in bedroom. Staff very helpful and friendly. Only 1 chair in bedroom. No table or settee. Beds not made up until late afternoon. On arriving, temperature in bedroom was 29c. Air condition was ineffective. Only Spanish-speaking channels on TV. Beds very comfortable. TRIPADVISOR.COM USER
Could be a good hotel with some TLC
Dec 17th, 2019
Our TA booked this hotel for us for a post cruise overnight. He asked for an early check in as we were getting off the cruise ship just after 09.00. We arrived around 10.15 and a room was available so we checked in. Our room was very big and had a separate lounge area and a second toilet with a washbasin. The room was so hot as the curtains were open and the sun was shining in. The air-con only works with a card inserted so we tried that but it didn’t cool the room enough for us. We decided to stick with it however as we didn’t want to have to wait till 14.00 check in time to get another room. There was no guarantee that the other available rooms were any better. The room was a bit tired and the furniture was badly chipped and walls scuffed. There were no towels at all in the room so we had to organise that with reception. There was no plug for the bath and the one for the sink was too small. The safe didn’t work as I suspect the batteries were flat as the display wouldn’t light up. The curtains were coming off the rail and didn’t meet so light shone in early. They were absolutely filthy and had probably never ever been cleaned and likewise the air-con vents. The windows didn’t close or lock properly but the bed seemed clean enough and comfortable. The minibar is stocked but not very cold. The thermostat knob has been taken off so you can’t adjust the temperature. The carpet outside our room had a lot of bits of rubbish but they weren’t cleared during our 24 hour stay Breakfast was OK but unfortunately there was a female Chinese/Japanese group in the restaurant who managed to clear most of the food very quickly. It did get restocked The Wi-Fi was good. This hotel is in a good location to explore that side of the city and could be much better if some money and effort was put into maintenance and cleaning. TRIPADVISOR.COM USER
A home in a foreign country
Sep 20th, 2019
I arrived late at night and didn't spend 5 minutes to check-in. The staff personnel were very helpful, friendly and professional. They were helpful in advising me on security issues around the city. Thanks TRIPADVISOR.COM USER
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