Delano South Beach, A Morgans Original

1685 Collins Avenue | Miami Beach, FL 33139-3136  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Beach Cabanas

Apr 21st, 2019

Tony is the Best ! She helped me a lot to get a very good deal for a cabana package, she personally take care about us. I really recommend everyone to look for her to get a good day at the beach and safe your money !!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Head North to Ft. Lauderdale/Boca Raton!

Apr 18th, 2019

Our four-day stay at Delano cost us $4,000 for a family of four! Pluses: * Nice pool area * Beautiful lobby * Helpful valet attendants * Easy access to the beach Minuses: * Our room was tiny; the two ‘double’ beds were really twins! * No Kleenex in the room; we bought our own and the maid took it! * Tiny bathroom * Room was in disrepair and needed a significant upgrade! * Collins Avenue; filthy area, lots of homeless people; foul smelling * Hotel lobby dark during the day, while tiny rooms were all white! * Hotel gym equipment old; major upgrade needed * Concierge unhelpful and didn’t know what she was doing; disinterested! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

WHAT HAPPENED TO CUSTOMER SERVICE?

Apr 16th, 2019

I called maybe a dozen time the sales department and the accounting department with no success. Nobody picks up the phone..... extremely frustrating. How do you expect to have happy guests if you keep us waiting for ever and transfer the phone call 5 times?????? and still nobody to talk! $400.00 room rate with this service? no good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Beware of cancellation refunds

Apr 15th, 2019

Hi, Just a word of advise around booking this hotel. Booked it but cancelled and I had a free cancellation reservation so there should have been no problem. Two weeks later no sign of my refund so I called them. I was told it takes three weeks to refund. I waited and still no refund so called again and was told it was being processed. 4 weeks and still no refund so called again. I was told that my reservation hadn’t been cancelled in their system despite two staff members telling me it had. So I’m still waiting on my refund. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very Disappointed

Apr 14th, 2019

My fiancé’s company brought over 50 people down to South Beach for their annual Presidents Club and put everyone up at the Delano. We were very disappointed with the rooms. Several of them smelled like mildew. We moved three times before finding the one that smelled the least. Once settled, we were in an ADA bathroom - which would have been fine .... except that the shower leaked uncontrollably. We ended up having to build a damn with towels to prevent water from pouring into the room. We were definitely hoping for more. TRIPADVISOR.COM USER