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at the Delano South Beach, A Morgans Original
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Good property but horrendous management team
Sep 2nd, 2020
Im in praise of the hotel staff & amenities but would like to tell the readers about my horrendous experience during check out. My room was fully paid by the travel agent but at the time of check in I got charged again by mistake by the hotel (its too big of a mistake by a reputable hotel). Its ok mistakes do happen. I checked out on the 2nd of march 2020 and after calling the hotel and writing continuous emails to them I still haven't got a refund till date (today is 2nd sept 2020). Even after being at fault the hotel management is not bothered to process the refund. All they have been saying for the past 6 months specially Mr. Maykel Albernas is that the refund is in process. Every time I call the hotel I'm charged international rates since I'm back in India. Ive been tossed to about 6 different people to whom I had to narrate the entire wrong charge story leading to no result. Ive never faced such a horrible experience with any management before this. I request anyone planning to stay at the Delano or any subsidiary to please be very cautious at the time of check out TRIPADVISOR.COM USER
Awesome as always
Jul 11th, 2020
As always the Delano absolutely rocks. Great pool, menu changes a bit but still delicious. Hotel staff is attentive and always ready to provide customer service. Rooms are clean and always turned over promptly. TRIPADVISOR.COM USER
Yeah I like this place
Jul 9th, 2020
Yeah I like this placeThe rooms have four walls and a And a shower and toilet I met a lot of nice people in there nice pool too and beach very pretty you’re a lot of people in the pool make it fun the pool The pool has water in it good for swimming I like this place I’ll come back TRIPADVISOR.COM USER
Delano/SBE Group Stole My Money, No Response, No Follow Up
Jun 7th, 2020
Much like other recent reviewers I took had booked a stay at Delano where they took a 1 night deposit up front. Then the hotel could not honor the stay due to being closed for Covid-19. I have called and spoken to the operator at the hotel numerous times and gotten no response. When I first spoke with them about the cancelation they said I would get a refund within 10 days. Then they said they were taking a little longer. Then they said within 60 days I would have my money. Of course that did not happen either. I would not recommend anyone stay with Delano or SBE Group hotels based on this type of customer service. TRIPADVISOR.COM USER
Terrible Customer Service
Jun 3rd, 2020
We had planned a road trip across Florida but were unable to travel due to Covid 19. We booked this hotel with free cancellation and cancelled on 23rd March. They took the money for a night’s stay immediately but have still not returned the money. They make excuses about the lock down but we cancelled before this. We had booked 14 hotels for our trip and this hotel is the absolute worst for service and response. TRIPADVISOR.COM USER
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