Design Plus Bex Hotel

Las Palmas de Gran Canaria  [SEE MAP]Las Palmas de Gran Canaria  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

One of the best rooftop in town

Jan 23rd, 2021

One of the best rooftop in town. Great views and great service of Roger and Abraham. He treated us perfectly and know all about cocktail. One of the best places in Las Palmas We will come back for sure. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Attentive Service

Jan 22nd, 2021

We went to Design Plus rooftop bar and had amazing experience - pleasant music, views and amazing staff. I wanted iced latte that was not on menu - I got it. We got even a nice treat on the house :) Highly recommend for a nice relaxed lunch! Thanks Roger & Abraham for serving us - what a welcome to Las Palmas! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

A disapointing experience

Jan 6th, 2021

We were excited to stay at Bex (looks like a beautiful hotel) but were disappointed by the lack of attention to detail, customer service and quality of the breakfast. The shower was leaking all over the bedroom floor (we overheard other guests complaining about this as well). They sorted this out pretty quickly, but no explanation or apology was offered for the inconvenience. No drinking water in the room on arrival (which is pretty annoying after you get back from your evening out). No milk to go with the coffee saches that were offered in the room. The breakfast was very poor. The "hot" food (scrambled eggs and beans) were indeed cold, and they only have white bread, no healthy or fresh options. The pool isn't a pool at all. More like a big bathtub (wasn't a problem for us as we didn't go in), but worth keeping in mind if it's important to you. We spoke to the manager about our disappointments during our stay (always want to give them a chance to improve and reverse our experience before posting a review) but they didn't seem to bother. Could be a lot better but management needs to step up their game. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

4* image, 3* substance

Nov 29th, 2020

They've done a very good job with some of the design features which makes the marketing look great but, once there, you soon realise you'd be better off at a premier inn. The breakfast was below par, they put shampoo in the hand soap dispenser, the same cheap dispenser with generic toiletry chemical is in the shower which is what you'd get at a budget chain. The coffee sachets are cheap and nasty. I asked for a gin and tonic at the bar and was told they don't do cocktails. I asked for an iron and ironing board, there were no boards so I had to try and iron my clothes on a chair and the iron kept tripping out all of the electrics. The "swimming pool" on the roof is about 3mx2m so too small to swim, at about 1m deep you cant stand in it but if you try to sit you'll drown... it is more like a fish tank. The gym is tiny and the cable machine is damaged so it is pretty useless. Priced above it's peers, this is pretty poor all round. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice design but..

Nov 28th, 2020

First of all, be very careful with what room you get. We got a room with window in to a narrow courtyard. Very dark and claustrophobic. Like being in a cellar. The room itself had a nice design and boutique feeling. Good beds. Bad air-conditioning, we complained and it got a little bit better, never lower than 21 degrees. Big TV with streaming possibilities, when it worked.. Very good shower, only with multi purpose soap, not good enough. Very thin doors and walls, we heard noice from other rooms and when neighbour took a shower. The hotel is central located, close to everything. Small roof top pool is area, no pool towels and only one side open. First of all, be very careful with what room you get. We got a room with window in to a narrow courtyard. Very dark and claustrophobic. Like being in a cellar. The room itself had a nice design and boutique feeling. Good beds. Bad air-conditioning, we complained and it got a little bit better, never lower than 21 degrees. Big TV with streaming possibilities, when it worked.. Very good shower, only with multi purpose soap, not good enough. Very thin doors and walls, we heard noice from other rooms and when neighbour took a shower. The hotel is central located, close to everything. Small roof top pool is area, no pool towels and only one side open. Hotel is staff friendly. TRIPADVISOR.COM USER 

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