Disney's Polynesian Village Resort

1600 Seven Seas Drive | Lake Buena Vista, FL 32830-8423  [SEE MAP]Lake Buena Vista, FL  [SEE ADDRESS]
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Courtesy of Disney's Polynesian Village Resort

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Guest Reviews

TripAdvisor Traveler Rating 2

Overpriced and dirtyyyy

May 17th, 2020

We paid $600+ a night and our room was filthy upon arrival. There was mold around the tub and rusted shower rings. Hair on the walls and ceilings! We did have an obstructed firework view so that was pretty cool! They gave us half a night credit for the dirtiness of the room but it wasn’t enough to make me stay there ever again. Pop century is refurbished and a quarter of the price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Themed Disney Resort

Apr 15th, 2020

This was my second stay at the Polynesian and it is my favorite Disney resort. The Poly has such a warm and inviting island atmosphere, even when I don’t stay here, I visit. There a several longhouses, bungalows and a main building known as the Great Ceremonial House. I have stayed at the Tuvalu and Moorea longhouses, this stay was in Moorea. Moorea is basically the longhouse furthest away from Great Ceremonial House, but it is very close to the TTC (Transportation and Ticket Center). It seemed faster to walk to the TTC to ride the monorail than to walk to the Great Ceremonial House. In the Great Ceremonial House there are several gift shops and dining options. On the first floor there is a quick service restaurant, a bar, pineapple dole whip (just outside the lobby doors), and a large gift shop. On the second floor there are two smaller gift shops, a coffee/snack stand, two table service restaurants and a bar/lounge. You can easily see the castle from the second floor. The food is Polynesian inspired, so if you like overly American or bland flavors, you may not enjoy it as much. I love the food here and have eaten at every restaurant in the Great Ceremonial House. There is a large pool and splash area just outside of the Great Ceremonial House. The main pool has a slide in a volcano and a waterfall. You can see the castle from this area as well. There is another smaller pool area for the DVC (Disney Vacation Club) between some of the longhouses. At both pools there is a quick service/bar. There is a dinner show called Spirit of Aloha. It is outside but covered. They serve an all you can eat family style meal and basically have a luau but with a storyline and they go over different types of dances from different islands. There is also a part where they allow the kids to come up to learn a dance. The food is delicious and the show is fun. There is a beach that goes along the lake side of the resort and continues to the Grand Floridian. There are so many activities, it just such a fun resort. I highly recommend it and can’t wait until my next stay. I’ve attached photos of the volcano slide at the large pool, a dole whip float inside the Great Ceremonial House and the castle view from the far end of the Moorea longhouse. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pricey

Mar 22nd, 2020

Grounds are neat with tiki torches. Room is nice but essentially very average for stunning club in season prices. Club has nice dessert hour with cordials and upon request wine but there are probably nicer Disney properties. Location is a plus for magic kingdom and it’s kinda historic to stay here and you can see fireworks from lounge but we actually cut our stay short due to price/lack of value and especially absence of Disney booking priority for club guests at restaurants and activities. You are treated identically unlucky but the stratospherically expensive cast member tour. Club at Loews royal pacific (universal) is literally half the price. But then again that club doesn’t even have beer and wine after park times. Off premises probably a MUCH better deal for any Orlando theme park. Much more value Even at four seasons Waldorf or ritz. My two cents. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

What a view

Mar 17th, 2020

Recently stayed at the Poly, our room looked out over the lagoon directly at the castle....We were able to watch the fireworks from our balcony, couldn't quite hear the music but the view was spectacular. The resort is spread out, a little bit of a walk to fill refill mugs. Great convenience having the monorail pick up at resort. Our building was super quiet, occasionally you could hear the ferry horn but it never kept us awake. Room was clean, two bathrooms, sleeper sofa, coffee pot and refrigerator...great spot. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Polynesian village- first and last time!

Mar 17th, 2020

My family and I just returned from our week long vacation at Disney World in Florida. For the first 3 night we stayed at the Arts of Animation resort in cars family suites which was amazing- rooms were spotless, daily housekeeping was amazing and overall experience was very pleasant. I would definitely recommend this resort to anyone considering staying on Disney grounds while planning theme park visits. For the other part of our trip we decided to stay at a nicer, “better” resort and just treat ourselves, especially since it was our first long family vacation with our 4 and 6 year old kids. We have chosen Disneys Polynesian Village Resort and it was extremely disappointing. We arrived at the resort on Wednesday, March 11th after a long day visit at Magic Kingdom, ‪around 10pm‬. We had to grab our bags from bell service and head to our room. We got no assistance with our luggage and no instruction on to were we should head to (our room number was already assigned through the app). We spend 20-30 min trying to figure out which building to go to with 3 huge suitcases and two tired kids. Our room was located in the Fiji building with the marina view. Upon arriving to the room we discovered it was dirty, but it wasn’t the worst- when AC started blowing the smell became unbearable. It Is hard to the describe this horrible smell but it was almost like urine and mildew, it gave my husband a headache. I used the QR code on the paper left in the room to notify the manager. It was almost ‪11pm‬ and my kids were falling asleep, exhausted after spending over ‪12 h‬ at magic kingdom. My husband went to get some bottled water when the manager called him and offered to switch the room in the morning and a refund for the night we had to spend in that terribly smelling one ( To This day we haven’t received the refund!!!) . We agreed to that since it sounded like a reasonable solution. In the morning we had to call ourselves to get any info about which room should we put our bags in and waited by the phone for more than an hour for a phone call back. Finally we were switched to a new room, located in Nuie building which I felt like was a downgrade since we had no view. Upon arriving we noticed there was no bad smell which we were pleased with, however, the room was even dirtier than the first one. In the evening same day, hotel representative called us to see how everything was going and my husband mentioned that the room isn’t smelly but still dirty, we were told that they will send someone tomorrow for a “deep cleaning” and once again offered $100 credit on our credit card (also never came). Please refer to the pictures that I attached of how the room looked like after the housekeeper just left. The disgusting toilet area remained the same as when we first arrived and wasn’t even wiped. The grout in shower tiles had mold and tiles on the wall had dried up snot on it as well as hair. I am so disgusted and disappointed with this overall experience at the Polynesian Resort, we were paying close to $650 per night for horrendous conditions. The lying manager who offered to refund us money and never actually did is also cherry on top. Needless to say that the parks were not as clean as stated (trash and dirt everywhere, bathrooms were not kept clean at all) and I honestly didn’t see an increased number hand sanitizing stations that were promised during the beginning of COVID-19 outbreak, and if I could find one they were either out of cleaning agent or out of batteries. Not to mention that several rides were out of order or had late starts/technical problems during our visit. TRIPADVISOR.COM USER 

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