Disney's Caribbean Beach Resort

900 Cayman Way | Lake Buena Vista, FL 32830-8411  [SEE MAP]Lake Buena Vista, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Unbelievably uncomfortable beds!

Jan 24th, 2020

Wow we were so disappointed with this hotel. Really needs updating. Luckily we were here only 1 night before moving to another of Disney's properties which we loved. Small room which seemed so cramped. The partition between bedroom area and bathroom was a curtain. The tub & water closet was in a tiny room adjoining. When we arrived we were told we had asked for Pirate rooms. What? We did not know what a pirate room was. We had asked for handicapped accessible bathrooms which were not available even though on our reservation. So no baths for the 2 handicapped guests with us. Thank goodness our next 2 nights were in handicapped accessible rooms at the other Disney resort. The Caribbean Resort did assist in having our luggage moved to the other hotel so we enjoyed a great day at parks before arriving at other property. We did have the opportunity to ride the new gondola to the park. Everyone enjoyed that and the staff handling the handicapped riders were truly wonderful. We had made the reservations for 2 nights originally and could not add on rooms at that reservation so that is how we ended up at Caribbean for 1 night. Reservation was made through Disney directly. I believe it was close or the same rate as the other resort that we loved! So even though we got poor nights sleep on those terrible mattresses & tiny rooms we had 2 nights comfortable sleep once we moved. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Wanted to love it but the dirty old rooms make it hard!

Jan 23rd, 2020

We stayed here for 2 nights in January. We were in Aruba right next to the footbridge so it was a very convenient location to the lobby, pool, and skyliner. Upon arrival we loved the resort! The lobby is beautiful and pool is awesome. The resort as a whole was very pretty and nice to walk around. We arrived late so the cleanliness of the rooms weren’t first on my mind. The next morning we noticed a lot of hairs on the floor and in the shower, especially on the shower curtain. We also brought our own travel crib for our baby and I am glad I asked for an extra sheet to put under it because the floors were pretty dirty and I would not have wanted it to touch the floor. At this point we only had one more night here so we did not complain but I should have. The air conditioner was either too cold for my poor baby sleeping so close to the floor or too hot (we turned it up one degree and the heat came on). The price was excellent, though, at only $163 a night. We caught a bus to magic kingdom the first morning around 7:30 am and is wasn’t even half full. Buses were very quick and efficient. We took the skyliner several times just for fun and later to go to EPCOT. We ate at the Riveria Resort which was absolutely wonderful. The food quality was excellent there and we hope that won’t change. My kids LOVED the pool, slides, and the pirate themed kids water play area and the fact that it was only a 4 minute walk from our room. Overall if the rooms had the new laminate floors Disney has done in other resorts instead of the nasty carpet, and if they did a better job cleaning, I would stay here again in a heartbeat! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4


Jan 20th, 2020

We loved this resort. We stayed in Aruba, and the walk to the main lobby and restaurants was very manageable. The grounds are beautiful, loved the different colored buildings, we took the Skyliner several times and think this is an awesome addition to the park. We ate at Sebastians our first night there, and even with reservations, we waited almost a half hour but our waiter Alan made it fun and dinner was fabulous. The food court area was somewhat crowded and we weren’t too thrilled with that whole area. We visited the Riviera hotel and ate at Primo Piatto for breakfast and lunch on different days. Everyone was so friendly and helpful. The actual hotel room was a bit small, but we only slept there and it was adequate and most importantly, clean. The Main pool was super fun for the grandkids, they loved the water slides. Everything was well maintained and we enjoyed our visit very much. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lots of pluses to this disney hotel

Jan 19th, 2020

This was our first visit to Disney and our travel advisor suggested using this mid priced hotel. So the good bits. It is clean and Jamaica was convenient for its bus stops and being near the Skyliner which gets you to some of the parks. Staff are very friendly and there is a shop and quick convenience food outlet with snacks and sandwiches. You can use your refill mug at some of the residential blocks. Nice pool as well. There is only a small window to your room, which means that the room is quite dark and the bathroom does have a window. I note that some of the rooms have been refurbished so I can't tell as ours was quite dark. Didn't quite get the hang od the air conditioning as it was either too cold or too warm. Overall a great hotel for its location and I would definitely recommend this one if you are staying on site and want to get about easily. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible rooms and front desk

Jan 19th, 2020

We got to our room and it was musty, small and dated. Also not clean. We found hair on the bathroom floor. They claim this resort is renovated but they can’t possibly mean the actual rooms. We left the room to go to the front desk to see about switching resorts. The lady was rude and shocked that we wanted to leave. We spent 45 mins at least waiting for her to see if she could find something else for us. There was definitely availability elsewhere because I could see it on Disney’s website. She did eventually change our reservation but it took so much longer than it should have. At that point we were just glad to be leaving. Would never return. TRIPADVISOR.COM USER 

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