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at the Divi Aruba All Inclusive
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In Love With Aruba!
Jan 14th, 2020
This resort is a truly wonderful place! Staff caters to your desires... friendly, helpful, and eager to to believe that this is a happy island! The food is delightful! Buffet or in the numerous resort offerings... fun and good times abound! Curtis at the Sand Piper bar is worth the trip alone! Always smiling, serving up the finest drinks! Claire makes on mean burger, dog, or spaghetti Carbonara! Xiamara and Maria always keep the tables clean and in order! They have an amazing breakfast... the poached eggs were perfect every morning! I Love This Place! Everyone we met had been coming here for years! We understand why! TRIPADVISOR.COM USER
Grande’s 3rd Visit a Charm 😉🌴🌊🌞
Jan 12th, 2020
This was our family’s third time visiting the Divi Aruba All Inclusive! We would definitely visit again. We would like to give a special shout out to Dimbo, who greeted us all at our arrival with the sweetest, most courteous greeting! Actually, Dimbo greeted us the same way every day he saw us, making us feel welcome and special every time! During our stay, we have always stayed in the Beachside rooms. From there, we spend most of our daytime hours on the beach near the Sandpiper Bar and we have gotten to know Curtis there. He has always been more than a pleasure and always took good care of us. I’m addition to Curtis and Dimbo, we would also like to commend the staff of Diamond International. Iris and Carmen were more than knowledgeable about the jewelry we were inquiring about and gave us the most competitive pricing available to us. They were extremely helpful and so sweet to deal with! Thank you Divi Aruba All Inclusive and thank you Diamonds International for these wonderful employees! TRIPADVISOR.COM USER
Beautiful hotel but lacking great customer service and healthy food options!
Jan 8th, 2020
We just returned from our first trip to Aruba. We had a relaxing holiday and enjoyed seeing a new Caribbean island. We chose Divi Aruba All-inclusive based based on personal research I did. We wanted to be on the beach to relax, snorkel, enjoy the ocean, and dine at night at a variety of restaurants. We arrived and were put in the wrong room which was supposed to be an upgrade. It was rundown and not acceptable for 4.5 star hotel as well as an Air Canada vacation. They found the correct room we payed for after we explained that this was not what we chose. Hotel staff was hit and miss. Service is not their specialty as we have travelled lots and have never experienced this type of service before. Concierge service which we had to use to book dinners at the A La Carte restaurants was very time consuming and frustrating to deal with. Never enough staff for amount of people waiting in long lines. Food was not anything to brag about. It was average and the most dissappointing part of our holiday next to hotel service. Typical food for a buffet. The thing we missed the most was: lack of fresh fruit and vegetables, no milk with our coffee, and no fresh salads like back home. We ate big breakfasts to make up for the lack of food choices. The bar foods were what we ate each lunch: pizza, hot dogs and burgers with fries.It seemed like the hotel did not have a lot of healthy options. Orange juice tasted like "Tang". Water was plentiful and they did give water bottles to keep upon arrival. Many accessible water fill stations which was necessary due to heat. Bars around the hotel were not stocked with premium wine or liquor. The Balashi beer was good. Not a ton of drink choices for an all inclusive. Room we stayed in was cleaned and renovated like the pictures showed. Nothing in fridge in room at all. Staff didn't seem like they wanted to be there and did not make it a "happy island". The positives about the trip: safe place and very clean, divi beach was gorgeous, hot weather 42 with humidity each day, windy but needed, and transfer from airport was simple. ABC tours was an amazing tour company with Suri as our guide. Saw Arikok national park which was gorgeous. Pools were nice but small. Beach was beautiful sand. Water was crazy rough so no snorkelling unless you went elsewhere.Water was murky not clear which was surprising! Beach chairs were hard to get unless you went early and lots were damaged which was weird. No service on beach from bars at all. We would go for a walk and get a drink. There was shuttle service to sister resort which was nice feature. Had a night when we mixed up our reservation time. It was our error and we acknowledged that. Asked to see if we could eat anyway as restaurant was empty and response was "we can not accommodate you at this time". We ended up going to town and eating dinner at Giannis Restaurant Aruba. Was unbelievable food and service! Best meal all week!! After that night we never ate out at the ala carte restaurants at the hotel. My favourite part of the trip was running each morning along Eagle Beach on the pedestrian road. After running to high rises I would have to say the beach of this hotel is gorgeous but wind makes water super rough. Island has a European vibe not Caribbean which was surprising. Also terrain was very desert-like which was different than any other island we have been to. Did not get the "one happy island" vibe at all. I had heard it was windy but our spot on Eagle Beach was never calm waters. Million dollar question... Would we return? We would stay at a different location closer to the high rises where we could make our own breakfast and lunch and eat at different restaurants. But in all honesty, beautiful beaches, hot weather, safe country but not our favourite destination. Turks and Caicos Grace Bay is still the most beautiful beach we have ever stayed on. Divi is a beautiful hotel location, lacking customer service, and healthy food options. But we never regret trying a new place and are happy we got to see Aruba. Been on our bucket list for a long time! TRIPADVISOR.COM USER
Nice hotel but not the best
Jan 5th, 2020
The hotel was beautiful and the customer service workers were very nice. The drinks weren’t the best but the food was above average. I was disappointed that there was no room service and you had to leave your room to get all of your food and drinks. The hotel entertainment was ok, but nothing special. I was disappointed that most of the hotel restaurants, bars, and activities ended pretty early in the night. Overall, it was a pleasant experience with no major negatives. TRIPADVISOR.COM USER
Jan 3rd, 2020
We had a great experience at this hotel, our rooms were immaculate and spacious, the restaurants were delicious. Nightly sunsets, swimmable beaches and quiet pools. There were plenty of groups there but I'd say this is a family resort or maybe a good choice for honeymooners. Hotel service was excellent, friendly, polite and professional TRIPADVISOR.COM USER
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