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at the Dorsett City London
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Stayed here for 2N with my partner for his birthday; BAD IDEA!!!!
Dec 16th, 2020
Stayed here for 2N with my partner for his birthday Initial booking for a Suite room got cancelled by booking.com error and could not get that resolved with either booking.com or the hotel. Immediately after, I made a new booking for the best room available which was Junior suite. I did ring the hotel SEVERAL times to make sure IF I can still get the suite room or a room with a best view irrespective of the price as the occasion being my partners birthday. I was told to go for Junior City View Suite…After looking for that one room for days and speaking to several staff as I couldn’t see these room options on any booking website including their own website..and after explaining to them couple of times, Harmony was good and understood what I was talking about and reassured me that she’ll speak to the manager and see why was I not been able to book (which was due to the Nov Lockdown and 13th floor been shut). Bottom line, booking websites got updated and Harmony upgraded my room reassuring it will be one of the best views after paying the upgraded amount. On arrival, we were told all restaurants are shut and to get food it will be uber eats/others. Room was well prepared and was actually beautiful (still not the view I expected for this price!!) A welcoming card was left in the room with an anniversary message when I clearly mentioned more than 10 times to more or less all staff at the front desk that its his birthday!!!! That was awful and embarrassing for me as we walked in! Next morning, woke up and in the shower to realise there’s only one dental kit for two people??? Two bathrobes/towels…double bed…booking for two adults but 1 dental kit!! Breakfast grab and go was just awful. We picked the breakfast both days but ate out and ended up given the whole bag to some homeless men outside. The nights were really noisy due to the rooftop bar. We went out for dinner. Around 11pm on our way back, there were guys with some girls finishing from the bar upstairs trying to get into the lift to get a room with the girls and being stopped by the security. It was just awful to wait and watch that before we could get into the lift. The funny thing is, we were told the food etc/kitchen is all non functional but it was clearly not? To add to all of that, 4 days later I realise I was missing some money in my bank account and was surprised due to my expenditures, only to know later that I WAS CHARGED TWICE FOR THE BOOKING. One on the arrival day and one two days after checkout???? How is that possible? The reception desk did sort it in 24 hours after my call to them but that’s not the point. What if I never noticed it?? We are independent travel agents and travel everywhere throughout the world and this was just not the best experience !!!!!! TRIPADVISOR.COM USER
Dec 11th, 2020
Perfect hotel, staff were very friendly and helpful. Rooms are as advertised, however the bathroom in our room (superior double) the door was a sliding door as opposed to a usual door. Decent sized rooms, and despite being close to station - no noise can be heard. Lots of storage space, a great stay. A £50 security deposit is taken when checking in, but returned on check out. Would recommend 100% 9/10 as we didn’t find the bed to be too comfortable. TRIPADVISOR.COM USER
Lovely 2 night stay
Dec 2nd, 2020
Stayed here in October with a friend. This was our first visit to this hotel which was recommended by my pal's husband. Close to an Underground Station & quite a few eating places nearby. We found it well set up for these Covid times. Staff were friendly & welcoming on arrival. The reception staff were particularly friendly throughout our stay. Our room was lovely - not much of a view but we were hardly in, so not an issue for us. Comfy beds & complimentary toiletries were very welcome. We did have to ask for a 2nd cup & more loo roll but all brought to our room very quickly. We didn't eat breakfast in the hotel so can't comment on that. All in all a very enjoyable 2 night stay at this hotel. TRIPADVISOR.COM USER
Fantastic Views, Fantastic Service, Fantastic Anniversary
Nov 3rd, 2020
My Girlfriend and I stayed here for 2 nights and it was a incredible. From the moment we arrive Sam on the front deck was so welcoming all the way to the end of our stay! I highly recommend Dorsett City. TRIPADVISOR.COM USER
Oct 31st, 2020
My friends and I booked rooms here for a friends birthday. We arrived at this hotel and were extremely disappointed as when we arrived out our rooms we were surprised with rooms that looked absolutely nothing like the pictures advertised on any of the booking sites. We were then told by the receptionist at the hotel that these were only corner rooms and we only paid for a “basic” room when we had the free upgrade option to upgrade as if he was insinuating that we couldn’t afford it. Also when we were informed that the pictures advertised on the website were rooms which were big and had huge windows were corner rooms and we should have put it in our special requests that we wanted a room like this when this is what we assumed we were booking as they were the only pictures advertised on every site. Extremely disappointed will not be coming back. The room was small the deluxe, superior and premier city view. The surfaces in the rooms didn’t look like they had been cleaned at all and due to COVID we would have hoped this is something the hotel would have adhered to. There was only hand gel by the desk at reception, none around the hotel by the lifts or any hand gel left in the hotel rooms. One of my friends bed frames were disgustingly dirty. Considering this is a highly recommended hotel I feel like I wasted my money this weekend as I expected to be staying in a luxurious room. TRIPADVISOR.COM USER
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