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at the DoubleTree Suites by Hilton Columbus Downtown
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Costs $25 a night to park in hotel garage, car broken into over night
Mar 28th, 2020
The room was nice, really liked the layout. The view was nice overlooking the city. It costs $25 per day to park in hotel garage which sucked because we had 2 cars. Paid to park and then had my broken into overnight and valuables stolen. Have no problem paying to park, although $25 a night is pretty steep. But if they’re charging that much a day to park they could at least monitor the lot or control who enters. Decent room but definitely wouldn’t recommend. TRIPADVISOR.COM USER
Mar 16th, 2020
Was told by hilton representatives that this hotel has a juquzzi tub in the room and they have rooms available. So I book it and cut my night short. They charge you to park at their hotel...wtf.???!!??!! I get to the room and no juquzzi tub. Front desk said they have no rooms with juquzzi tub. I wasn't happy for sure. Its 11pm or so when I arrive now i have to look for a different hotel bc Im not going to stay at a placed that lied just to get me there, pay for parking at hotel, and just the valu for their price wasn't there. TRIPADVISOR.COM USER
Rude Staff, False Advertising, poor customer service
Mar 15th, 2020
The stay was horrible. Everything advertised was not available which is a crime under the consumer protection laws. I dropped off my blazer for dry cleaning and was told it will be ready next day. Upon checking to see if it's complete I'm told it was never picked up. The manager on duty wasn't going to tell me either. I was there for a business event and was unimpressed. I had to search for a dry cleaner and forced to be late to my own EVENT. Next went to get coffee as advertised and NO COFFEE they were closed.(Starbucks) I asked front desk about it they told me they don't open until 8. I showed him the website and hotel information said 6am. He rolled his eyes and said we have low occupancy I don't know what to tell you. No sugar was in the room to utilize coffee maker. The staff was rude. The water in shower never got hot is remained lukewarm the entire stay. Glenn had the worst attitude. He did not greet me upon entering for check in. He did not even ask if I was a Hilton member to retrieve the water and internet code I never received. Rebecca tried to help but it was far too late Glenn ruined everything specifically my blazer and his lack of responsibility to contact a paying guest whom explained the importance of the event and urgency. Hilton Brand is declining it seems. Oh the were out of cookies 🙄 TRIPADVISOR.COM USER
This hotel has terrible customer service! People in the sales dept are extremely rude!
Mar 10th, 2020
This hotel has horrible customer service!! I tried to Cancel last night of my stay 6 days in advance and they told me they would not do it because it was not within the 7 day cancellation window. 7 days? I asked to speak to someone in sales and he was so rude to me. He spoke to me in a very insulting tone and it’s clear he’s had poor training and no leadership experience Based on how he felt appropriate to speak to a customer. This is why I’m a Marriott loyalist. This property is a thumbs down TRIPADVISOR.COM USER
Needs a face lift
Mar 9th, 2020
The rooms in the doubletree need something of a facelift. No USB chargers, loose tap, clogged drain and a rusty shower drain. The vanity in the bathroom still had rings from the last guests tooth paste. It was mostly clean and the service was adequate, but of all the Doubletree Hotels this was by the far the least formidable. This Diamond member will wait a few years before trying this hotel again. TRIPADVISOR.COM USER
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