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at the DoubleTree Suites by Hilton Hotel Charlotte - Southpark
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I felt isolated
Sep 27th, 2020
I travel extensively. This hotel left me feeling isolated. The television viewing lacked choice and diversity as there was no BET and only 1 premium station. I deem the decision to exclude Black Entertainment Television as an effort to make a statement of intension. I had no idea that the movie purchasing was still available and I was stunned to learn that buying a movie now costs 20 dollars. Frankly most hotels are generous in providing programming that reflects diversity. This property is just okay an if one has choices make this hotel a last resort if you have options. TRIPADVISOR.COM USER
Kim is a true asset to the hotel
Sep 13th, 2020
Had a nice day with my sister in August. The pool is absolutely amazing and the rooms very clean. Had one issue, and Kim handled it immediately. She is a true asset to the hotel. Will definitely be back for another visit. TRIPADVISOR.COM USER
We got the kids married!!!!
Aug 10th, 2020
We made this a combination staycation and base of operations when our kids got married. No restaurant or bar but there are enough places nearby. Room was clean, public areas looked nice. Now if we could get the other guests to follow the rules on masks.Front desk tried but you cant fix willful disregard for the rules. We'll be coming back for when do the real thing. TRIPADVISOR.COM USER
First Time Stay/ Family Getaway
Aug 10th, 2020
I use to work at this location back when it was called SouthPark Suite Hotel. The hotel is beautiful and has been recently renovated. Thanks to Kim who worked this past weekend made our stay enjoyable. She gave me a warm welcome back which was a sweet gesture. The rooms are huge and I loved the kitchenette area. The beds were comfy. Bathrooms were a little small but we managed. The pool area was great. The only issue that I had was a sitting chair that desperately needed some attention due to a big stain that had a stench. Thanks to housekeeping for immediately removing the chair and replacing it with another one. Overall a Good Stay! TRIPADVISOR.COM USER
Aug 2nd, 2020
Hotel is nicely renovated but the bathrooms continue to need work. When you go to flush it makes a loud sound waking you up right away. Also you can hear other people flushing. Tub was also dirty. Could not sleep at night. Loud music was being played next door, contacted front desk but nothing changed. This went on until 2:00 in the morning. Everyone pays to have a restful stay but it seems like the night manager did not care. We stayed here last year thinking things would be different. Management really seems not to care about the customer. I would consider other hotels prior to coming back here. I am loyal to Hilton but this hotel is not making you feel like they want you to stay with them. I would be willing to speak with management if asked. TRIPADVISOR.COM USER
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