DoubleTree Suites by Hilton Hotel Charlotte - Southpark

6300 Morrison Blvd | Charlotte, NC 28211-3511  [SEE MAP]Charlotte, NC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

If I had an option to rate a "Zero" I would have done that...

Feb 17th, 2020

Where do I Start... 1. No Acknowledgement of Diamond Status 2. No upgrade provided from the room booked. 3. I say no upgrade provided, because I was upgraded to an "All Amenities Delivered to Room", which ideally means that the minibar should have been stocked and the room should have snacks. But there was nothing in the room. 4. Reported the same to the front desk, and the guy said I can make a tray and bring it over, which ofcourse never arrived. 5. Reported upon arrival that was travelling with a 4 months pregnant wife and an 8 year old that were hungry and needed to eat. 6. Was asked to go to the bar and place food order immediately about 30 minutes before scheduled kitchen closing. 7. Placed order confirmed it with order taker, that it will be about 30 minutes preparation time. 8. Went to room waited 45 minutes and then went to reception to check because calls were going unanswered at the kitchen, just to be told that the order was "missed" and there is nothing that can be done now, and followed by there's a pizza place or McDonald's nearby... I mean I would have never figured that out myself.. It seems TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel, Business or Pleasure

Feb 16th, 2020

When I decided that a special Valentine's Day treat was needed, this was my choice and it was fabulous. From the moment I found the hotel, to check in, to the rest of my stay, including check out, it was an upscale experience. You can't go wrong with this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Hotel!

Feb 9th, 2020

My husband and I loved the hotel. Near an amazing mall and lots for great restaurants. Our room was spacious, comfortable and very clean. Will definetly be back to this hotel the next time we are in Charlotte:) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

"Hello Josephine"

Feb 4th, 2020

I had a short stay; arrived after midnight and left 4pm that day. The accommodation was clean and very relaxing but what made my day was the services, recommendation and short pleasant exchange of words with Josephine in the restaurant. She set the tone for a great day! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Just shy of "excellent" due to breakfast

Feb 3rd, 2020

Our stay at SouthPark DoubleTree is always enjoyable. The hotel is very clean and the staff is very friendly. The only reason I did not give an excellent rating this stay was due to the fact that upon entering the restaurant for breakfast, we noticed the buffet was out of practically everything, and the items were very slow to be restocked if at all. Our waitress did take our order for an omelet, so this was made fresh and brought to our table, but there were no available sides - no bacon, potatos, french toast. And, the waffle machine did not have any batter mix for our use. I must admit, however, this was our fourth stay at the hotel and this was the only time we were disappointed with the breakfast experience. Since we paid for the breakfast package and breakfast was of very limited options, I only selected the "very good" rating for the hotel this stay. TRIPADVISOR.COM USER 

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