DoubleTree Suites by Hilton Hotel Lexington

2601 Richmond Rd | Lexington, KY 40509-1709  [SEE MAP]Lexington, KY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

September 11 2020 Honeymoon Suite Room 213

Sep 12th, 2020

We had stayed in this room 3 times previously. This last time will be the last time. We rented the room specifically for the whirlpool tub. The TV in the bedroom was not working due to a direct tv update in progress. So much for watching tv while enjoying the whirlpool. They did reduce our rate by half which was acceptable. And we were also offered a complimentary drink from the bar. Almost every guest we encountered was not wearing a mask. The staff was very friendly and that is very much appreciated! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

HORRIBLE Stay 2 months waiting on points refund

Aug 7th, 2020

Horrible Stay – non caring employees and management I routinely 95% of the time leave positive feedback for businesses on Yelp, Tripadvisor, hotels.com and hhonors.com but not this time. Check in experience was like my checking myself in or something. No warm or any welcome very cumbersome. Wife asked for a cookie and told no cookies until the morning. There is not even a cold breakfast or coffee? Oh well no big deal I guess Get to room - go to turn on TV and remote will only work if you stand next to the tv and try to change a channel – neither remote would work. Oh well tired anyway Went to take a shower and the tub is discolored pink and rusty so not taking a shower in there. Every single door including the bathroom and room doors stick and make LOUD noises when you open or close them so impossible to try and be quiet in the room when someone is sleeping. 4am music wakes us up? ! From your lobby. Ridiculous and it is loud and eerie. I go to call the front desk BUT NO DIAL TONE on the phone in the living room. So I text the front desk via the app and told Like all hotels we have music in our lobby. I explain you can hear it like it is right outside the door on room can you TURN IT OFF nope Loud eerie Music kept playing the whole time filling up the hotel. Planned on getting up at 8AM and ended up leaving at 5am due to the horrible room and music keeping us awake anyway. Told by front desk clerk that one of the THREE managers (cards on the counter) will call me and prob take off the charges but NO CALL or anything. No normal Hilton email saying “how was your stay” either for feedback suspicious Very disappointing This should not be a Hilton branded hotel or any other major hotel chain that says they give quality TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place for a wedding

Mar 20th, 2020

Everything was clean and well sanitized. Beds were comfortable. Rooms were large and roomy. Staff was friendly and helpful. There were many food choices for breakfast, including two types of "bars" and cook-to-order foods (although not complimentary). TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hands down the Best!

Mar 12th, 2020

I travel for work..... I typically use Hilton properties. This double tree in Lexington is the best DoubleTree I've stayed with. Tiffany at the desk is super polite and overtly helpful, she is truly a great chancellor of customer service. RO at the bar/restaurant is also my favorite of any waitstaff I've ever encountered, ever. I frequent the location.... He remembers what my preferences are despite surely dealing with hundreds of people per week! The rooms are always immaculate for cleanliness and even though the facility is from the late 80's it gives off a charming, classic vibe while offering most modern amenities a higher-end traveler would expect. I'll ALWAYS stay here if I'm in Lexington and they have a vacancy TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The Doubletree in Lexington is amazing!

Mar 10th, 2020

We had a blast staying here. The suite overlooking the atrium was wonderful and perfect for us. The spa tub was HUGE! Breakfast was great and the staff here are all top notch. I highly recommend staying here when travelling. TRIPADVISOR.COM USER 

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