DoubleTree Suites by Hilton Hotel McAllen

1800 S 2nd St | McAllen, TX 78503-1289  [SEE MAP]McAllen, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Property in bad condition, room not clean

Aug 23rd, 2019

The staff was friendly but the room had torn furniture, ripped carpet, lamps were missing parts, fingerprints and kissy lips all over the patio windows. Gross. Not worth the price I paid which was twice the cost of other hotels in the area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Doubletree McAllen

Aug 17th, 2019

The staff at the hotel are excellent. From Check in to Restaurant and housekeeping. Excellent bar service. The check in experience was exceptional and I was recognized as a Gold member. Close to shopping. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

False Impression

Aug 14th, 2019

You walk in and the Hotel common areas look amazing! But, the rooms need renovation, freshening, intensive cleaning, etc. Exterior noise is loud from the sliding glass door off a balcony, which must not be sealed or insulated well. Noise level from the restaurant / bar area is loud, as they leave a TV playing loudly all night long near the restaurant section. Elevator size and speed is not sufficient for the huge guest capacity of this Hotel. Parking lot space does not seem ample either. No guest washers or dryers for use. Breakfast waffle batter is flavorless, might as well be eating cardboard. Maid Service is very inconsistent to minimal on occasion. On 2 separate occasions found Hotel room door open - not shut tight when I had been gone for hours. When telling the Desk Clerks, they did not seem too concerned. Stains on room carpet, marks and some tears - damage to room wallpaper. Rooms do not smell fresh and feel stale / musty. Let water run for about 10 minutes before hot / warm water reaches the faucet. Bathroom is very small. Staff are all friendly. The cookies and the breakfast sausage are delicious! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Shopping trip

Aug 13th, 2019

I like the new make over of this popular hotel, is close by la plaza mall and very good tradicional and Contemporary restaurants you must try. If you feel like get away check out downtown 17 st area not too Pharr to the hotel . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great for families

Aug 13th, 2019

I travel with my family, 5 adults and we booked a double room, and its a big room. It can easily accomodate 6 adults, it includes 3 tv´s 37 inch, microwave, mini fridge and a table for 4, one room with 2 queen beds, bathroom and closet, and the second room with a king bed and a bathroom. Its also well located, very near to the plaza mall, indoor pool. TRIPADVISOR.COM USER 

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