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at the DoubleTree Suites by Hilton Hotel Mt. Laurel
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Mostly excellent but some not so much.
Mar 10th, 2020
First the really great: Day staff, bartenders, restaurant staff were all exceptional. Day staff was extremely pleasant and very accommodating. Breakfast was delicious - we paid the upcharge for the hot breakfast - see more on that below. We received complementary drink tickets upon checking in and the bartenders were amazing. Great assortment of draft beer and they make amazing specialty drinks of their own design. Room on third floor was quiet and clean. The not good at all - the night desk person was unwelcoming and surly. He said "should be bottled water in the room' when we asked. There were none so we had to go back down and get it. We asked about late checkout and after hemming and hawing, said we have to ask in the morning. (The morning staff immediately said it would be not a problem.) We asked about breakfast and he told us "they follow Hilton rules and only Diamond get a hot breakfast and we are not Diamond yet". Not really, we have been at Doubletrees before and received a hot breakfast. The breakfast staff explained that reason the next morning- this is a privately owned Doubletree not a Hilton property so the rules are different. That makes sense - why could he not have told us that? Finally, one of our towels had a dark red stain - YUCK! I'm still giving a 4star because the good things were really good. Shame that the night desk person and laundry brought down the rating. TRIPADVISOR.COM USER
Feb 22nd, 2020
Stayed here for many years. We used to sponsor our yearly hospice events here to celebrate National Hospice Month in New Jersey. We’ve had Karen Taylor Good here and Ira Byock. Staff of the hotel and restaurant always hospitable and professional. They would do anything for you. Rooms always clean and food at the restaurant is top shelf. I love it here. TRIPADVISOR.COM USER
Feb 18th, 2020
Room was clean and nice as well as stocked with all the essentials. Staff was very friendly and helpful. Enjoyed our stay. Would recommend this hotel . Close to shopping and restaurants. Also close to major highways. TRIPADVISOR.COM USER
Feb 18th, 2020
We stayed at the Doubletree to visit with family. I love the suite, it's so nice to have the extra room without paying so much more! The room was clean and comfortable. we also used the restaurant, I was expecting bar food, but was very surprised to have fine dining instead! TRIPADVISOR.COM USER
Good for business trips
Jan 24th, 2020
My company stays here regularly for meetings in the area and I recommend for business. Service is always great, clean rooms. Feels safe. Some rooms are long way from the lobby/elevators. Can get a little creepy walking the long halls alone at night. I always request a room close to the lobby area. Breakfast is good, quick, easy. Never had a problem here. Have stayed many times. TRIPADVISOR.COM USER
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