DoubleTree Suites by Hilton Hotel Sacramento- Rancho Cordova

11260 Point East Drive | Rancho Cordova, CA 95742-6232  [SEE MAP]Rancho Cordova, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Needs to be security

Sep 6th, 2020

People walking about the hotel not wearing a mask! People hanging outside our room window to 3 in the morning blasting music this is suppose to be a family hotel! As you drive threw car park there is people smoking anywhere they like is there not a designated smoking area??? TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Extremely disappointed

May 26th, 2020

Upon check-in I noticed the toilet wasn't working I notified the front desk that the toilet flusher was rigged with a wire so it could flush. They sent someone to fix it. The employee came into the room and fixed the issue but not with out an attitude that it was my fault that it was broke. I left for the day and later when i returned I started noticing that the room was pretty filthy. I went down to the front desk and informed the front desk agent. She didn't seem to care and stated there wasn't much she could do about the situation and that I should have mentioned it when I arrived earlier that day. When I asked about the complementary water bottle I was told that Hilton was not honoring that service due to COVID-19. I have stayed at multiple Hilton Properties since the start of the shut-down and have always had water and even a bagged breakfast. The following evening there was someone in the parking lot playing loud music and yelling on the phone at 4am. I notified the front desk but the noise continued. In summary the facilities and the service were severely lacking. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Warm Cookies at check in!

Mar 17th, 2020

The rooms were nice size like a little apartment with your living room and separate bedroom. The water and warm cookies at check in was a nice touch. The breakfast was excellent. Full course meal and delicious. Have breakfast there every morning. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

THANK YOU, BRIAN...!!!

Feb 24th, 2020

We had the best ever Diamond upgraded Loft room – and we thank Brian so very much for honoring our loyalty status. He was just as gracious during check-in to this fabulous DoubleTree. It’s unlike most in that it sprawls around in a circular fashion in the main building, then the loft rooms are in an adjacent annex (not at all confusing once you are here). Complimentary coffee (incidentally, the best you will ever savor) in the Lobby starting at 5 a.m. USA Today newspaper there, too. Breakfast had everything (except fresh fruit and milk cartons). The windows opened for a breeze (thanks to a wonderfully-helpful Sunday evening engineer who was just about to be off for the day but took all the time necessary to get our window to open and the A/C to be adjusted for us!). Do note, however, they are not screened. Terrific housekeepers who seem to be everywhere to help. The Fitness Room had free weights, a Universal, the usual machines and lots of towels, along with a water dispenser. It’s quite large, too. Just a very special DTree. Thanks again, Brian! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice Hotel

Feb 18th, 2020

Nice hotel, friendly service, room needed to be cleaned with more detail but great hotel for the price. Location is great, close to the freeway. I would recommend this hotel and would stay here again! TRIPADVISOR.COM USER 

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