DoubleTree Suites by Hilton Minneapolis Downtown

1101 LaSalle Avenue | Minneapolis, MN 55403-2046  [SEE MAP]Minneapolis, MN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Credit Card hold is high and not released

May 24th, 2019

I have stayed there for 6 days. They added a hold on my credit card, a bit higher than usual (double the price I was going to pay), but that's what hotels usually do. However, the issue is that, after 1 month, they haven't released that hold. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Location Huge Room

May 19th, 2019

1 block off Nicollet Mall, this hotel has everything : reasonably priced parking ($25 in and out), a bar, next to a Starbucks and huge suites with the most functional and spacious hotel fridge I’ve ever had in a hotel. And windows that open! Our room, 905, had a huge walk in shower. Our friends were in 904 and their shower was in the bathtub. In the elevator Be sure to remember to tap your key card on the circle above the floor numbers BEFORE you push the button for your floor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

So disappointed in Hilton.

May 19th, 2019

Where do I begin! They charged 200 security in case anything gets broken in room. I went up and checked room with my kids, two shades had cracks all over them. The sheet was torn on one of the beds, and the shower wall had film running down it and black in the tiles like it had not been washed for weeks! I went down and I know the hotel was booked but I told them about all these problems and that it needed to be fixed. They did not send anyone up that night and we ended up falling asleep after a 7 hour drive. I told my kids when we got back the next day if the room wasn’t clean we were leaving. We get back to the room the sheet is changed and bathroom still the same and room never cleaned. It gets better! I went down to complain about the filthy shower and my kids wanted a pop so I got them both one. My son started back up to the room and my daughter with special needs stayed at the desk with me. The man said he did not have change for a twenty so I had to give the pops back! I said I’m not chasing down my son for a 3.00 pop when my room is filthy! I gave my daughters back, she was upset but I did. This was the worst experience I have ever had at a hotel especially a Hilton! I have pictures if they need to be posted. We did not shower for the whole weekend! Such a disappointing experience. They did offer 3 breakfast tickets but I was not interested. I wanted the room cleaned! I was also told over the phone they had a pool which was important for me for my daughter with Special needs and they did not. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not worth the price

May 11th, 2019

The only good thing about the hotel was the location. The room was was dusty not cleaned very well. Staff was not really friendly. No one even cracked a smile during any of our interactions. Price at the restaurant was very high. $20 for breakfast per person on average . Bed was very hard. Super uncomfortable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Gave My Reservation To Someone Else

May 6th, 2019

I arrived to find they had given my reservation to someone else. No cookie was offered at check in. No explanation of parking/charges. Then they tried to check us out two days earlier than scheduled...and didn't clean our room one of the days. TRIPADVISOR.COM USER