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at the DoubleTree Suites by Hilton Naples
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Jan 13th, 2021
When a hotel proudly displays their trophy case in the front lobby - you can guess they take pride in their property and their hospitality. Doubletree Naples was excellent from pre-check-in communication, to recognizing my Diamond status and for friendly and accommodating staff. My room-type request was addressed, staff was making every Covid-effort possible and we thought the property was clean and well-maintained. Shout-out to Juan from Texas at the bar for slinging great drinks, running an efficient breakfast and food to-go set-up and for lending us his beach-cooler for the day - thanks again Juan. (Give this man a promotion) Speaking of beaches - the absolutely beautiful and un-developed Delnor-Wiggins Pass state park and beach is just over the bridge from the Doubletree - it’s $6 per car to enter - this is a don’t miss location. Thanks DT Naples and Hilton for a great stay! TRIPADVISOR.COM USER
Jan 2nd, 2021
One of the better Double Tree properties we’ve visited. The first thing you notice is the warm welcome from the friendly, efficient front-desk team. Our room was comfortable and sparkling clean, if just a tad dated. The first night we tossed and turned due to the heavy duvet on the bed so we requested Housekeeping replace it with a standard sheet/blanket. Slept like a baby the rest of our stay. Pool is clean and plenty of towels were available. Didn’t use the workout room but equipment and free weights were available. Location is convenient to the Naples-area beaches and other attractions. Plenty of restaurants, as well as the posh Mercato shopping area, nearby. We plan to visit the area again and will probably stay at the Double Tree. TRIPADVISOR.COM USER
I’d choose a different hotel
Dec 29th, 2020
Diamond Status and booked room on points. Hotel did not read my two requests in the reservation and did EXACTLY THE OPPOSITE. The walls are paper thin = you will hear next door or else they will be listening to you. Pro tip: if you cannot sleep because the person in the room next door is snoring (yes, you will hear them), sleep with your feet at the headboard. It made it better for us. Hotel is understaffed...upon arrival no one at the front desk both times and waited several minutes. Restaurant is also understaffed. Front desk people are nice and so is the restaurant staff. My opinion is the management is poor here and the cause of most of the problems encountered. Thankfully, I was only here for one day. I will stay at the Hyatt House next time. I’ve been to both locations before and the Hyatt House is much better. TRIPADVISOR.COM USER
Best Stay EVER!
Dec 18th, 2020
Besides the nice rooms, pool, gym, and location, the staff was INCREDIBLE! My boyfriend and I got engaged during our stay here, and the staff was so thoughtful and went above and beyond to make our engagement extra special. After the proposal on the beach, we came back to our room and were surprised with GORGEOUS roses, a plate of chocolate covered strawberries, champagne, and swan shaped towels (compliments of wonderful Ella). It brought tears to my eyes with the staff’s thoughtfulness and generosity! Additionally, not only was the staff wonderful, but the location and amenities that the hotel provided were perfect. We loved how close the hotel was to the beach, shopping/eating, and both Fort Myers and Naples. We absolutely loved how we could rent bikes and beach chairs at the hotel (free of charge). The bikes saved us a lot of money and time, as we paid a lot less entrance fees at the beach with our bikes versus car entrance fees. We also loved the rental beach chairs which came in clutch at the beach (much better than just having towels)! Thank you for the best stay we’ve ever had! We will forever remember the staff and how they helped make our engagement the best day ever. We will come back in a heartbeat!!! TRIPADVISOR.COM USER
Probably not returning here
Dec 7th, 2020
There are great reasons to stay here. The staff is fantastic. It's a convenient location. Room rates are reasonable. We've stayed here many years in a row but this year has been tough. The noise in our room makes it impossible for a light sleeper to sleep. I hear the person in the next room snoring. It drowns out our TV because the snoring is so loud and the walls are so thin. The doors into the rooms are old and heavy. The door slammers in the rooms around me are shaking the walls and paintings. I can't remember staying at a hotel with so much noise in the room. It's an old hotel so I suppose there isn't much that can be done. And it's not the staff's fault. But it's also not ideal for a pleasant stay. I had hoped for a quieter room but staff wasn't able to make that happen when I asked for their help. It's difficult to write this review because the folks at the DoubleTree are great. I'm a Hilton Diamond member so I'll be staying at a Hilton hotel in Naples next December but not likely at the DoubleTree. TRIPADVISOR.COM USER
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