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at the DoubleTree Suites by Hilton Phoenix
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Worst Hilton Experience I've Encountered
Aug 11th, 2020
While the company I founded has spent likely millions with Hilton, and I have many stays myself, this is the first time I’ve had to write a negative review of all my years with them I was making a drive from CA to AZ but since booking after 11pm I called ahead to ensure theyd have the room ready through the typical nightly audit. Well, they didn’t hold despite me calling ahead and booking at 11:09 I asked Francisco if they could book me as a walk in but he said no, because he didn’t know how Francisco would not call anyone else when I asked for corporates number he simply said he didn’t have it then went on to ignore me. I found it and they were closed to which he replied “oh well”. He advised me to come back in the morning but I replied I was only there for a day. I asked what time I could book if I stayed in the lobby (nowhere else to go and by this time is was 1am) and he said 3pm. I asked if I came back at 3, 4 or 8am I couldn’t book a room and he said no and then that he was done talking to me because he couldn’t help me. I booked a stay as a walk in at Marriott. TRIPADVISOR.COM USER
May 30th, 2020
I had a meeting out of town so my boyfriend and I decided we would book a room at Doubletree I am a Hilton Honor member and have stayed at a few Doubletree hotels without any issues. Last night we noticed a few gnats in the room and did not think to much about it since they are all over AZ. In the middle of the night I woke up and realized the gnats and small bugs were all over the bathroom. I was grossed out but tried to lay back down since I had a meeting in the morning. This morning I woke up and the entire room was infested with gnats, ants, and small black bugs. They were crawling all over my purse, clothes, the couch, towels in the bathroom, walls, toilet.. I could go on and on they were everywhere. I called the front desk because I wanted a new room immediately since we were booked for 2 nights. Erika was not friendly at all and stated there were not any other rooms and that she has had the same complaint from other rooms and her maintenance man will be by to spray when he had a chance. Absolutely unacceptable. We packed up our stuff trying to make sure we got all of the bugs off our personal belongings and went to check out immediately. Erika never apologized once and stated I wasn't the only one who woke up with bugs all over their room. I canceled my reservation for the next night and told her I would never be returning to this establishment. DO NOT stay at this hotel it is not clean, infested with bugs, and rude customer service. TRIPADVISOR.COM USER
Mar 8th, 2020
Checked in with the Hilton app. Used my phone as the key. Easy getting in. Room was nice, big, clean and quiet. We ordered room service which was quickly delivered and was delicious. Breakfast was decent. All the staff we encountered were friendly. Very close to the airport and easy to get to. Overall we had a nice stay. Only problem was a notice I received on my car windshield stating it would be towed. Guests who check in via the app/phone should be notified about this policy. TRIPADVISOR.COM USER
Worst Double Tree i have stayed at
Mar 2nd, 2020
Been staying at this hotel for years, this last trip has now got me changing hotels. The room cleanliness is a serious problem, the bathroom toilet was disgusting. The breakfast was good, but that is the only redeeming factor of the hotel. TRIPADVISOR.COM USER
Conference site - NICE
Feb 19th, 2020
My stay at the DoubleTree by Hilton/Phoenix was pleasant. The bed was very comfortable, the staff was friendly and accommodating. Overall a very good experience. Easy access from the airport with courtesy shuttle. I would recommend this to a friend. TRIPADVISOR.COM USER
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