DoubleTree by Hilton Austin

6505 Interstate Highway 35 North | Austin, TX 78752-4346  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Courtesy of DoubleTree by Hilton Austin

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at the DoubleTree by Hilton Austin

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Guest Reviews

TripAdvisor Traveler Rating 5

Love this Hotel

May 3rd, 2020

I have stayed at The Double Tree Hilton Austin six times. This recent stay there was a problem with my room and Cindy the desk clerk was on the case, VERY attentive, very professional and got us a new room in less than five minutes. I really appreciate that kind of hospitality and treatment. I have traveled to 30 different countries and i have stayed in a "gazillion" hotels. Thanks Cindy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hilton Honors Rock!

Mar 19th, 2020

Great Experience! From making reservations to checking out! Very professional and helpful to my needs. Hilton Honors if you don’t have it then it’s beneficial to get it! I had enough points for one night free! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Another great stay.

Mar 10th, 2020

This is the second time I've stayed at this hotel. Staff is always friendly, service is exceptional, rooms are comfortable. I will gladly stay here again. Restaurant is reasonably priced and the food is great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Improperly Charged for Hotel Stay

Mar 4th, 2020

I was improperly charged at check in and the Doubletree did nothing to rectify the situation during my stay - making my experience at the Doubletree and Austin a compelte nightmare. I was charged double, over $600.00 more than I was anticipating and management said that this issue would not be resolved until after I checked out. This was not helpful at all since I was visitng Austin with a certain budget in mind, but due to the hotel's error and inablitly to handle the sitatuation in real time I was short funds. The employees were not helpful and made distasteful comments such as "maybe you should not bank with Bank of America anymore". This was not a bank issue as it was the fault of the Doubletree. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not satisfied

Mar 2nd, 2020

Parking charge of 15 plus tax after employee told me there was no charge. No hot water on Saturday afternoon or Sunday morning. Refrigerator was luke warm. Needed service call to adjust. Great cookies and housekeeping. TRIPADVISOR.COM USER 

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